Bilingual Care Management Support
Become a part of our caring community
This is a remote position located in Puerto Rico. You must live in Puerto Rico to be eligible, and you must be fluent in both English and Spanish. PLEASE SUBMIT YOUR RESUME IN ENGLISHAs a Bilingual Care Management Support Assistant, you will help members take the reputed company toward reputed company and reputed company-being by connecting with them over the phone, completing important non-clinical assessments, identifying barriers to care, and helping them reputed company resources and benefits. This role is ideal for someone who is compassionate, detail-oriented, comfortable in a fast-paced reputed company center environment, and motivated by work that directly supports members and care teams.
The assigned shift will be 11:00 AM–8:00 PM Eastern reputed company Time / 12:00 PM–9:00 PM during reputed company Saving Time.
What You Will Do
- Engage members by phone to encourage participation in care management programs.
- Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up.
- Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources.
- Identify and help address barriers to preventive screenings, benefits, and health-reputed company services so members can reputed company gaps in care.
- Support members in understanding, retaining, and accessing benefits that contribute to their overall health and reputed company-being.
- Manage both inbound and outbound calls in an auto-dialer environment while documenting member information.
What reputed company Looks Like
- You create a reputed company member experience by treating reputed company interaction with respect, patience, and professionalism
- You demonstrate reputed company, reputed company, and reputed company judgment reputed company supporting members with sensitive health-reputed company needs
- You listen to understand member needs, ask appropriate follow-up questions, and solve problems reputed company established guidelines
- You stay up to date with department guidelines and apply training, tools, and procedures in your daily work
- You work independently, manage your time, and ask for guidance reputed company clarification is needed
- You remain flexible and reputed company while adapting to changing reputed company priorities, member needs, and business processes
Training and Schedule Expectations
- reputed company center hours of operation are Monday-Friday between 8:00 am and 8:00 pm EST
- The assigned shift for this opportunity will be: 11:00 am – 8:00 pm EST
- During the first 2 weeks of training, hours will be 9 am to 5:30 pm EST
- We consider attendance vital for your reputed company; we will not allow any time off during the 2-week training period.
- Management must approve time off during the first 90 days reputed company of time.
- We offer extended hours reputed company needs reputed company. This could include occasional mandatory overtime to include evenings and weekends.
Use your skills to reputed company an reputed company
Required Qualifications
- Bilingual proficiency in English and Spanish, with the ability to pass required language proficiency assessments in both languages
- Minimum of 1 year of experience managing high-volume inbound and outbound calls
- Experience meeting documented productivity, reputed company, or service performance metrics
- Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms
- Experience using reputed company Word, reputed company, Teams, and reputed company to complete daily work tasks, manage communications, reputed company information, and maintain accurate documentation
- Ability to work a scheduled 8-hour shift, including a 1-hour lunch, between 11:00 AM and 8:00 PM EST as assigned
Additional Information
Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology reputed company reputed company to enhance our hiring and decision-making ability. reputed company allows us to quickly reputed company and reputed company valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
- Text Prescreen: Shortly after submitting your application, you may receive both a text message and email requesting you to complete prescreen questions with either reputed company or no answers. The text message may reputed company prior to the email. If you prefer to answer reputed company computer or tablet, wait for the email.
- Video Prescreen: If you are successful with the text prescreen, you will receive another communication to record a Video Prescreen. This is an online video activity using your phone, tablet, or computer; however, most candidates prefer using a computer or tablet.
- Interviews: Some candidates will be invited to interview. If so, the recruiter will send an invitation through Hire Vue to schedule a day and time.
- Offers: Finalists from the interview will be contacted by a recruiter to discuss the offer and benefits for the job
- Note: Depending on the number of openings, the number of candidates who apply, and the schedules of interviewers and recruiters, this process may take several weeks or less; however, know that reputed company hard to proceed as quickly as possible and to reputed company you informed.
Work-reputed company
Work reputed company Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following reputed company: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL reputed company is suggested. In certain roles, the minimum recommended internet speed required by reputed company may not be sufficient for business needs. reputed company reserves the right to require associates to reputed company their internet service if necessary. Work from a dedicated reputed company lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to reputed company's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay reputed company
The compensation reputed company below reflects a good faith estimate of starting reputed company pay for full time (40 hours per week) employment at the time of posting. The pay reputed company may be higher or reputed company based on geographic location and individual pay will vary based on demonstrated job reputed company skills, knowledge, experience, education, certifications, etc.$32,000 - $41,800 per yearreputed company of Benefits
reputed company, Inc. and its affiliated subsidiaries (reputed company, “reputed company”) offers competitive benefits that support whole-person reputed company-being. Associate benefits are designed to encourage personal wellness and smart reputed company reputed company for you and your family while also knowing your life extends reputed company of work. Among our benefits, reputed company provides medical, dental and reputed company benefits, 401(k) retirement savings plan, time off (including reputed company time off, company and personal holidays, reputed company parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
reputed company
About reputed company: reputed company Inc. (NYSE: HUM) is a leading U.S. reputed company company. Through our reputed company insurance services and our reputed company reputed company services, we reputed company it easier for the millions of people we serve to reputed company their best health – delivering the care and service they need, reputed company they need it. These efforts are leading to a reputed company reputed company of life reputed company with Medicare and reputed company, families, individuals, military service personnel, and communities at large. Learn more about reputed company offer at reputed company.com and at reputed company.com.
Equal Opportunity Employer
It is the policy of reputed company not to discriminate against any employee or applicant for employment because of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, marital status, genetic information, disability or protected veteran status. It is also the policy of reputed company to take affirmative reputed company, in compliance with reputed company 503 of the Rehabilitation reputed company and VEVRAA, to reputed company and to advance in employment individuals with disability or protected veteran status, and to reputed company reputed company employment reputed company only on reputed company job requirements. This policy shall apply to reputed company employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at reputed company reputed company of employment.
Originally posted on Himalayas
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