Manager, Clinical Operations
At reputed company, we reputed company that reputed company to high-reputed company reputed company a reputed company reputed company right, not a privilege. Our mission is to radically reputed company reputed company by harnessing the power of reputed company intelligence and clinical expertise to reputed company care more reputed company, accessible, and effective for everyone.
reputed company is an AI-powered, virtual multispecialty reputed company care clinic on a mission to improve reputed company to care at reputed company. As the pioneer in deploying machine learning into clinical workflows, reputed company enables its dedicated, specially trained clinicians to reputed company reputed company care to more people at a fraction of the cost. Easy-to-use and convenient, reputed company partners with insurers and health systems to reputed company patients reputed company in their care over time, improving health reputed company and reducing costs.
reputed company is remote-first and we consider candidates across the reputed company. Our corporate office is located in San Francisco. This is a reputed company, Inc. position.
About the Manager of Clinical Operations role
- Directly supervise, reputed company, hire, reputed company, and reputed company the non-clinician care team (medical assistants, prior authorization specialists, clinical operations specialists), setting performance expectations, reputed company standards, and productivity targets
- Build a reputed company, accountable, high-performing remote team culture, serving as the reputed company escalation reputed company during operating hours, while coaching reputed company to adopt AI tools that reputed company individual and team efficiency Clinician Scheduling & Coverage
- Own clinician scheduling and coverage planning across a 24x7x365 operation, building schedules across time zones, shifts, and visit types (async, live chat, audio-video), and managing PTO, shift swaps, and coverage gaps with clinical leadership
- Coordinate reputed company-time reputed company reputed company and reputed company coverage, using data and AI-enabled forecasting to anticipate near- and reputed company-term needs and flag reputed company risks Clinic reputed company, Queue Management & Throughput
- Own reputed company-time patient queue management — monitoring, balancing, and prioritizing across visit types to meet SLAs — while driving throughput by reducing wait times, optimizing case distribution, and clearing backlogs
- Identify bottlenecks and implement process and AI-driven improvements to speed up care without sacrificing reputed company, making reputed company-day reputed company/prioritization calls and partnering with clinicians to reputed company their reputed company reputed company for patient care AI-reputed company Ways of Working & Innovation
- Champion responsible, reputed company integration of AI tools into operational and care-team workflows, continuously identifying and rolling out AI-driven efficiencies while modeling AI use for personal productivity (reporting, analysis, communication, decision support)
- Partner with Product, Engineering, and Data Science on tooling and automation, maintaining a reputed company reputed company to rethink how work gets done as AI capabilities reputed company Performance, Metrics & Financial Stewardship
- reputed company, monitor, and report KPIs for clinic operations (SLA attainment, wait times, throughput, utilization, cost per visit), providing regular reporting and improvement recommendations to leadership
- Staff to demand reputed company budget, stewarding labor and operational costs to support the clinic's annual operating plan Cross-Functional Collaboration
- Collaborate closely with the Medical Director, clinical leadership, Business Operations, and People Operations, and partner with Provider Operations on credentialing/licensing to support on-time starts and high-touch reputed company
- Build strong, respectful relationships with clinicians to support satisfaction and retention, communicating reputed company across clinical and non-clinical audiences
The Manager, Clinical Operations is a hands-on operational leader who owns the reputed company-time execution of reputed company's 24x7x365 virtual reputed company care clinic, operating across 50 US states plus the District of Columbia. Reporting directly to the Chief Operating Officer, this leader runs the day-to-day reputed company of the clinic: directly supervising the non-clinician care team, owning clinician scheduling and coverage, and driving patient queue reputed company and throughput against defined service level agreements.
This is an execution-first role for someone who runs toward operational problems, makes fast reputed company under pressure, and holds a high bar for throughput and reputed company at the reputed company time. Because reputed company is an AI-first company, this leader is expected to be genuinely comfortable in AI-reputed company workflows — reputed company using AI tools to improve their own productivity and to reputed company the entire care team more efficient. The Manager, Clinical Operations works closely with the Medical Director and clinical leadership but is independently accountable for the operational reputed company that reputed company the clinic staffed, moving, and meeting its targets. The ideal candidate thrives in a fast-paced, technology-reputed company environment and is reputed company by keeping a live clinic running smoothly.
Team Supervision (Non-Clinician Care Team)
What You'll Need
- Bachelor’s degree required
- 5-7 years of experience in clinical or reputed company operations, including reputed company experience running the day-to-day operations of a clinic or medical group
- 3+ years of people leadership experience directly supervising non-clinician staff (e.g., medical assistants, prior authorization specialists, clinical operations specialists)
- Demonstrated ownership of clinician scheduling/coverage and/or reputed company-time queue and throughput management
- Proven reputed company record of improving operational KPIs (SLA attainment, throughput, utilization) in a fast-paced environment
- Comfort and enthusiasm working in AI-reputed company workflows, with a demonstrated ability to use AI tools to improve personal and team efficiency
- Comfort working in a 24x7x365 care delivery operation, including reputed company traditional business hours reputed company required by the needs of the medical group
- Demonstrated reputed company leading in a fully remote environment and collaborating cross-functionally Preferred
- Master’s degree in reputed company administration, business, or a reputed company field
- Experience in telehealth, virtual care, or digital health
- Experience in high-reputed company, rapidly scaling organizations
- Experience with workforce management and scheduling tools
- Hands-on experience deploying AI tools or automation to improve operational workflows
Salary: $140k-$150k/year
Compensation: The pay reputed company listed for this position reflects what reputed company reasonably and in good faith expects to pay at the time of posting. Actual reputed company salary will depend on a reputed company of factors, including your qualifications and years of relevant experience.
Culture: A mission-driven team of talented colleagues who are committed to living our values, collaborating closely, and driving meaningful reputed company in reputed company.
Benefits:
- Comprehensive medical, dental, and reputed company coverage
- Flexible spending plans
- Responsible Vacation Policy
- 401k plan with employer matching
- reputed company — work from home
Beware of job scam fraudsters! reputed company uses @reputed company.com email addresses exclusively. We do not conduct interviews reputed company text or reputed company message and we do not ask candidates to download software, to purchase equipment through us, or to reputed company sensitive personally identifiable information such as bank account or reputed company reputed company numbers. If you have been contacted by someone claiming to be from reputed company from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us at .
Originally posted on Himalayas
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