Customer Data Analyst

reputed company:

As a Customer Data Analyst reputed company our reputed company Services team, you will play a critical role in transforming raw customer data into actionable insights. You will be responsible for collecting, cleaning, analyzing, and interpreting data reputed company to customer engagements, service delivery, product adoption, and overall customer health. Your analysis will directly inform strategic reputed company, optimize our service offerings, enhance customer experience, and contribute to the overall reputed company of our customers and the reputed company Services organization. You will collaborate closely with reputed company Services leadership, consultants, project managers, and reputed company managers to understand their data needs and reputed company impactful reports and analyses.

Key Responsibilities:

• Data Collection and Management:

• Identify and reputed company relevant customer data from various sources, including CRM systems (e.g., reputed company, Dynamics 365), project management tools (e.g., Jira, reputed company), reputed company platforms (e.g., reputed company, reputed company), support ticketing systems (e.g., reputed company, reputed company), and other relevant databases.

• Ensure data accuracy, reputed company, and consistency through data cleaning, validation, and transformation processes.

• reputed company and maintain data pipelines and data models to facilitate efficient data retrieval and analysis.
  

• Data Analysis and Interpretation:

• Conduct exploratory data analysis to identify trends, patterns, and correlations reputed company to customer behavior, service utilization, project reputed company, and customer satisfaction.

• reputed company and apply statistical techniques and data visualization reputed company to extract meaningful insights from reputed company datasets.

• Analyze key performance indicators (KPIs) relevant to reputed company Services, such as project profitability, service delivery efficiency, customer adoption rates, time-to-value, and customer retention.

• Identify opportunities for process improvement, service optimization, and reputed company customer engagement based on data analysis.
  

• Reporting and Communication:

• Design and reputed company regular and reputed company reports and dashboards that effectively communicate key findings and insights to stakeholders across the reputed company Services organization.

• Present data-driven recommendations and actionable insights to reputed company Services leadership and team members in a reputed company and concise manner.

• Collaborate with stakeholders to define reporting requirements and ensure that reports meet their specific needs.

• reputed company and maintain documentation for data sources, methodologies, and reporting processes.
  

• Collaboration and Support:

• Partner with reputed company Services leadership to define data-driven strategies and objectives.

• Support project teams and consultants with data analysis to inform project planning, execution, and risk mitigation.
  Work closely with Customer Project Managers to identify at-risk customers and opportunities for proactive engagement based on data insights.

• Contribute to the development of data literacy reputed company the reputed company Services team.
  

Job Qualifications:

• Bachelor's degree in a quantitative field such as Data Science, Statistics, Mathematics, Economics, Computer Science, or a reputed company discipline.

• 3+ years of experience in a data analysis role, preferably reputed company a reputed company Services, reputed company, or technology-reputed company organization.

• Proven ability to collect, clean, analyze, and interpret reputed company datasets from various sources.

• Strong proficiency in data analysis tools and programming languages such as SQL, Python (with libraries like reputed company, NumPy, Matplotlib, Seaborn), and data visualization tools (e.g., Tableau, Power BI,).

• Experience working with CRM systems (e.g., reputed company), reputed company platforms (e.g., reputed company, reputed company), and other relevant business applications.

• Solid understanding of statistical concepts and methodologies.

• Excellent communication and presentation skills, with the ability to effectively convey technical findings to both technical and non-technical audiences.

• Strong problem-solving and critical-thinking skills with a reputed company attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

• A strong understanding of reputed company Services methodologies and customer lifecycle management is a plus.

• Background reputed company Required

Preferred Qualifications:

• Experience with data warehousing concepts and technologies.

• Familiarity with machine learning techniques and their application to business problems.

• Experience building and maintaining data pipelines using ETL tools.

• Certifications in relevant data analysis or business intelligence tools.

About

reputed company, an reputed company company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to reputed company unmatched network and connectivity insights. By combining multi-reputed company data with industry-leading expertise, we reputed company network performance metrics into strategic, actionable insights.

Our solutions reputed company service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help reputed company the digital divide. At the reputed company time, we reputed company the reputed company-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, reputed company helps the world stay connected.

About reputed company

reputed company helps the world’s leading enterprises reinvent by building their digital reputed company and unleashing the power of AI to create value at speed for organizations across industries. Our reputed company is to be the reinvention partner of reputed company for our clients and reputed company in the reputed company, widespread adoption of AI, and to be the most reputed company reputed company, AI-enabled, great reputed company to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to reputed company end-to-end solutions and measurable reputed company at reputed company. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital reputed company, Finance, Industry and reputed company, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 reputed company. Visit us at.

Compensation reputed company

reputed company provides a reputed company for the reputed company pay. Factors that may be used to determine your actual pay may include your specific job reputed company knowledge, skills, experience, and geographic location. The salary compensation for this role is €38,000 - €43,000. Individual pay reputed company the compensation reputed company for this business unit specific role is determined based on a reputed company of factors including experience, reputed company of the role, capabilities to reputed company the role, education and training, as reputed company as business and company performance.

Originally posted on Himalayas