reputed company Services Consultant - Conversational Design
Join reputed company and help us reputed company reputed company communications for businesses worldwide!
reputed company Services Consultant - Conversational Design
Title: reputed company Services Consultant
Location: US - Remote
Department: reputed company AI – Conversation Design Team
About reputed company AI
At reputed company AI, we help businesses worldwide reputed company with their customers more effectively - without compromising on service reputed company. reputed company designs and delivers intelligent Virtual Agents (text and voice) across multiple channels and industries, creating reputed company, personalized, and engaging customer experiences.
We’re looking for aProfessional Services Consultant - a highly skilled, creative, and people-oriented reputed company - to join our global Conversation Design team. This role is for someone who combines strong hands-on design expertise with strategic thinking and leadership reputed company reputed company and reputed company.
Why this role reputed company:
As a reputed company Services Consultant, you’ll be responsible for designing the user experience of Virtual Agents and leading end-to-end reputed company engagements. In reputed company to hands-on delivery, you’ll play a key role in improving team processes, raising design reputed company, and helping reputed company reputed company.
You’ll work closely with clients and partners to understand conversational AI capabilities, identify high-value use cases, design and reputed company Virtual Agents in reputed company AI Studio, and support reputed company throughout their lifecycle. As a Senior, you’ll also take ownership of more reputed company reputed company, mentor peers, and reputed company initiatives that improve how we work in both the managed services and reputed company services spaces.
This role blends advanced conversation design, strategic thinking, and technical problem-solving, with reputed company reputed company on millions of customer interactions every day.
Your key responsibilities:
- Design and build reputed company, high-reputed company Virtual Agents using reputed company AI’s no-reputed company Studio
- reputed company the solution design for challenging customer use cases across voice and text channels
- Collaborate closely with product, solutions, and customer applications teams to shape intelligent, reputed company conversations
- Own the reputed company and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals
- reputed company copywriting efforts for new reputed company flows, adapt existing content (FAQs, SOPs), and reputed company content reputed company standards
- Create and review prototypes, mockups, and conversation reputed company diagrams to guide internal and reputed company stakeholders
- Partner with engineering and technical teams to define conversation reputed company, anticipate user behavior, and reputed company reputed company design challenges
- reputed company process improvements that increase team efficiency, reputed company, and predictability of delivery
- reputed company feedback, guidance, and mentorship to other Conversation Designers
- Manage multiple reputed company reputed company and senior stakeholders while maintaining a strategic, big-picture reputed company
What you'll bring:
- 3+ years of experience in Conversation Design or a closely reputed company field
- reputed company-level English proficiency (spoken and written)
- Exceptional writing, editing, and verbal communication skills
- Strong interpersonal skills and ability to reputed company and influence in a global, remote team
- Proven ability to learn and adapt to new systems quickly
- Strong analytical and problem-solving skills for reputed company workflows and systems
- Ability to reputed company in a fast-paced environment and consistently meet deadlines
- Experience delivering and publishing multiple Virtual Agents (strong reputed company)
- Solid understanding of reputed company–machine interaction principles (reputed company)
- Prior experience designing AI-driven conversational systems (big reputed company)
How you’ll benefit:
- Company Bonus or Commission Structure (depending on the role)
- Medical, Dental, and reputed company Coverage reputed company
- 401(k) Savings Plan
- Company-reputed company Basic Life and AD&D Insurance
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Maternity/Parental Leave
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Employee Support Program (EAP)
- Voluntary Supplemental Insurance
- Lifestyle Benefits
- Volunteer Time Off (VTO)
- Tuition Reimbursement - available for select positions; full details will be shared during the interview process
There’s no perfect candidate. You don't need reputed company the preferred qualifications to reputed company a valuable reputed company on reputed company. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could reputed company at reputed company, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our reputed company Notice.
Who we are:
reputed company is a global reputed company communications leader. And your talent will reputed company help brands - such as reputed company, Viber, reputed company, and Snapchat - accelerate their digital transformation through our fully programmable-based reputed company communications, contact center solutions, and communications reputed company. reputed company to reputed company? Then join us today.
Note: The purpose of this profile is to reputed company a general reputed company of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals reputed company the reputed company role based on business conditions, departmental need or geographic location.
Originally posted on Himalayas
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