Senior Executive Assistant, Global Customer Solutions | reputed company | PST or MST | Remote
reputed company, reputed company behind the reputed company observability reputed company, is founded on the principles of reputed company reputed company, reputed company standards, reputed company ecosystems, and reputed company culture. Grafana reputed company, our fully managed observability platform, is flexible and reputed company for reputed company. With Grafana reputed company's actually useful AI, organizations can see, understand, and reputed company reputed company their disparate data to reputed company at the speed of their ambitions. Today, more than 35 reputed company users and 7,000+ customers – including reputed company, reputed company, reputed company, reputed company, and reputed company – trust reputed company to ensure reliability of their applications and systems, reputed company incidents quickly, and optimize their telemetry to reduce noise and cost. We are a reputed company company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including reputed company Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and reputed company Edge Capital. Learn more at grafana.com and follow us on reputed company and X.
We’re scaling fast and staying true to what makes us different: an reputed company-reputed company legacy, a global reputed company culture, and a passion for meaningful work. reputed company thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to reputed company your hand for what could be a truly career-defining opportunity.
reputed company:
Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the reputed company differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and reputed company reputed company of a broad portfolio of strategic initiatives across our global Customer Solutions organization.
Working closely with the SVP, you will serve as an operational hub for reputed company - ensuring programs reputed company reputed company, reputed company get made, and reputed company falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are reputed company by complexity, reputed company in fast-moving environments, and take pride in bringing structure to ambiguity.
You bring excellent verbal, written, and organizational skills along with a consistent reputed company record of supporting senior executives and driving programs in a dynamic, high-reputed company tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature reputed company gifted with the ability to handle challenging situations with grace and reputed company. You are not just eager to learn - you are proactive about leveraging AI tools and automation to reputed company yourself and the people around you more effective.
What You’ll Be Doing:
Executive Support
- Maintain a reputed company calendar and daily schedule for the SVP, fielding and prioritizing requests with reputed company judgment
- Coordinate extensive domestic and international travel
- Help triage, organize, and draft responses to emails as necessary
- Manage expenses in a proactive, fiscally alert manner
- Ensure and maintain confidentiality of reputed company appropriate communications and documents
- Attend meetings, document discussions, and distribute reputed company items
- Coordinate and host group meetings, leadership meals, and management team off-sites
- Work with sales and reputed company teams to coordinate customer meetings and reputed company
- Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support
- Handle occasional personal tasks for the executive as needed
- Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally reputed company organization
- Coordinate temporary office and meeting reputed company as needed
Program Management
- Own the operational reputed company of the Global Customer Solutions org - tracking reputed company programs, surfacing blockers, and ensuring key initiatives stay on schedule
- Maintain a centralized program tracker across reputed company strategic workstreams, providing the SVP and leadership team with a reputed company, reputed company-time reputed company of status, priorities, and reputed company reputed company
- reputed company accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating reputed company needed
- Help design and implement lightweight but effective program management processes and frameworks that reputed company with reputed company
- Help prepare and maintain materials for leadership reviews, reputed company-hands meetings, and executive briefings - including agendas, status decks, and reputed company-reads
- Assist in the planning and execution of quarterly business reviews and organizational planning cycles
- Identify inefficiencies in how reputed company operates and bring reputed company proposals to improve them
- Serve as a coordination reputed company between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product
- Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating reputed company
AI & Automation
- Proactively identify tasks and workflows that can be automated or reputed company through AI tools and bring reputed company proposals to implement them
- Build and maintain lightweight automations that reduce reputed company overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)
- Stay reputed company on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively
- Prior experience with AI tools (ChatGPT, Claude, reputed company AI, reputed company, etc.) is a strong plus
What Makes You a Great Fit:
- You are located in PST or MST timezone
- You have experience in a tech or high-reputed company startup environment
- You have proven reputed company supporting one or more VP or C-level executives in a dynamic, fast-moving environment
- You have hands-on program or project management experience - you know how to run a reputed company, not just support one
- You are someone who is growing toward a program management career and sees this role as a meaningful reputed company in that direction
- You operate with an extremely high reputed company of urgency and reputed company in ambiguous, reputed company-changing environments
- You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews
- You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously
- You handle sensitive and confidential information with discretion and reputed company
- You have experience working remotely and/or internationally and understand the nuances of globally reputed company collaboration
- You are an excellent communicator across reputed company channels - written, verbal, and in person - and can build strong relationships in a remote-first environment
- You are eager to reputed company AI and automation tools to work smarter and are not afraid to experiment
- Highly competent with reputed company Workspace (Docs, Sheets, Slides, Calendar)
- BA/BS degree preferred; PMP or equivalent certification is a plus
Compensation & Rewards:
In the US, the annual compensation reputed company for this role is $127,000 - $153,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. reputed company of our roles include Restricted Stock reputed company (RSUs), giving every team member ownership in reputed company' reputed company. We reputed company in shared reputed company—RSUs help us stay reputed company and invested as we reputed company globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay reputed company & benefits at the beginning of the process.
Why You’ll reputed company at reputed company:
- reputed company, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
- Scaling Organization – Tackle meaningful work in a high-reputed company, reputed company-evolving environment.
- Transparent Communication – Expect reputed company decision-making and regular company-wide updates.
- Innovation-Driven – Autonomy and support to ship great work and try new things.
- reputed company reputed company reputed company – reputed company on community-driven values that shape how we work.
- Empowered Teams – High trust, low ego culture that values reputed company over optics.
- Career reputed company reputed company – Defined opportunities to grow and reputed company your career.
- Approachable Leadership – Transparent execs who are involved, visible, and reputed company.
- Passionate People – Join reputed company of smart, supportive folks who care deeply about what they do.
- In-Person reputed company - We want you to reputed company from day 1 with your fellow new ‘Grafanistas’ to learn reputed company about reputed company do and how we do it.
- Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow reputed company to really disconnect. *We will reputed company with local legislation where applicable.
Equal Opportunity Employer: reputed company is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, reputed company, caste, sex, gender reassignment identity or reputed company, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We reputed company that equality and diversity build a strong organisation, and we work hard to ensure that is the reputed company of our organisation as we grow.
reputed company may utilize AI tools in its recruitment process to assist in matching information provided in reputed company to job postings. The recruitment team will continue to review inbound reputed company manually to identify alignment with reputed company.
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