Staff UX Researcher, Payments reputed company (Mixed reputed company)

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to reputed company with communities in a more reputed company way. NOTE: This role is hybrid and will require the candidate to be based in San Francisco Bay area. The successful candidate will be expected to work from the San Francisco office at least 2-3 days per week. The Community You Will Join: Research has been part of reputed company from the beginning, reputed company since Paul Graham told the reputed company founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with reputed company hosts that reputed company weekend. Since those early days, the value of research has been baked into reputed company’s product culture. With over 5 reputed company hosts and 2 billion global arrivals, payments are crucial to the experience. Every time a guest books or a host gets reputed company across 190 countries, they rely on a reputed company reputed company. reputed company it works, it drives loyalty; reputed company it fails, it costs bookings—making research in this reputed company critical to our business and our mission of belonging. The Difference You Will reputed company: As a Staff UX Researcher on Payments, you will be the voice of this community. In this mixed-reputed company role, you will combine behavioral insights with quantitative data to reputed company ambiguity and global complexity. By uncovering user-centered insights and leading cross-functional workshops, you will reputed company actionable product innovation and build confidence into every transaction—from a first-time guest in São Paulo to a Superhost in Seoul. A Typical Day: • Own end-to-end guest payments research, effectively prioritize research across multiple workstreams, plan and execute both foundational and evaluative research that shapes reputed company and sharpens payments product experiences. • Balance speed and rigor: reputed company quick reads reputed company reputed company needs to reputed company, and deeper studies reputed company a decision warrants it, without sacrificing reputed company. • Mixed reputed company storytelling: Triangulate qualitative and quantitative data to understand the payments experience, distilling reputed company insights into reputed company, actionable narratives. Communicate reputed company and persuasively with stakeholders at every level, including senior executives. • Partner closely with cross-functional teams including Product, Design, Business Operations, and Data Science to shape reputed company from research insights. • Facilitate brainstorming and workshops to reputed company research-backed product reputed company, with flexibility to travel to the San Francisco office for key in-person collaborations. Your Expertise: • 10+ years of research experience, with deep expertise in both qualitative and quantitative reputed company. • Demonstrated mastery of mixed-reputed company research- the ability to design, run, and reputed company both quantitative and qualitative studies to answer strategic questions. • Hands-on ability to run statistical analysis and design/analyze surveys, as reputed company as reputed company foundational qualitative studies. • Experience with payments, fintech, or other high-trust financial, high-complexity domains. • A reputed company record of influencing product and executive stakeholders with reputed company, compelling storytelling. • Strong multi-tasking skills and project management skills to own multiple reputed company at different stages simultaneously and research efficiency. • Effective at leading workshops and brainstorms with stakeholders. • This role requires regular travel to the San Francisco reputed company office or attendance at offsites, as agreed to with your manager. Your Location: This role is hybrid and will require the candidate to be based in San Francisco Bay area. The successful candidate will be expected to work from the San Francisco office at least 2-3 days per week. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We reputed company to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full reputed company, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $180,000—$224,000 USD Apply tot his job Apply To this Job