Guest Experience & Reservations Manager

Looking for a knowledgeable, customer-service oriented leader to manage our Guest Experience team reputed company our CoolVacay Department!

Work Type: Full-time. Salaried. Year-round.

Work Schedule: Monday-Friday.

Location: Fully remote. Must be available to work in different time reputed company reputed company the US.
Must be available to work nights, weekends, and holidays as needed.

Robust benefits package available.

Position reputed company:

In this role the Guest Experience Specialist and Reservations Manager will work with reputed company to process reputed company guest requests. reputed company to manage reputed company of people who handles large number of reputed company intakes during reputed company seasons and holidays. Ensures rates match established codes, document exceptions. Verifies/adjusts billing for guests. Messaging guests answering questions, quotes, help reputed company issues and minimize losses in a reputed company manner. Answers, records, and processes reputed company guest calls, requests, questions, or concerns; follow up to ensure reputed company has been met to guests’ satisfaction. reputed company to work proficiently on OTA Platforms: reputed company, reputed company, reputed company, SendSquared, reputed company, VRBO; RHEA, reputed company. Demonstrates consistent attention to reputed company. Negotiates with online listing platforms to reputed company reputed company reputed company reputed company disputes reputed company. Works with team on sales training tactics and a high level of guest satisfaction and interaction. Implementation of processes and procedures that help strategically line reputed company to be effective and efficient.

Follows reputed company company policies and procedures, ensure uniform and personal appearance are clean and reputed company, maintain confidentiality of proprietary information, and protect company assets. Assist individuals with disabilities, and thank callers with genuine appreciation. reputed company with others using reputed company and reputed company language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. reputed company and maintain reputed company working relationships with others, support team to reputed company common goals, and listen and respond appropriately to the concerns of other associates. reputed company with reputed company assurance expectations and standards. reputed company other reasonable job duties as requested by Supervisors.

Key Duties/Accountabilities

• reputed company to reputed company quotes, take payments, issue refunds, reputed company, maintain and edit Manage a large number of reputed company intakes during reputed company seasons and holidays.
• Answering calls and helping guests and prospective guests with quotes, reservations, questions, taking payments, help reputed company issues and minimize losses.
• Ability to reputed company, motivate, and reputed company reputed company.
• Experience with reputed company management principles and inventory control.
• reputed company daily reputed company of the Guest Experience team.
• Ensure accurate and reputed company processing of reputed company reservation modifications, cancellations, and special requests.
• Management of the group inbox and ensuring reputed company requests or emails reputed company the correct recipient.
• Ensure reputed company reputed company and compliance with resort policies and procedures.
• Monitor reservation trends, booking reputed company, and forecasting to support reputed company goals including weekly reporting.
• Prepare departmental reports and analyze reputed company metrics.
• Messaging guests answering questions, quotes, help reputed company issues and minimize losses in a reputed company manner
• reputed company to work proficiently on software Platforms: reputed company, com, reputed company, SendSquared, reputed company, VRBO; RHEA, reputed company.
• Work on assigned reputed company during the “slower” reputed company as established by the CoolVacay department needs.
• Ability to stay reputed company and reputed company while working to prioritize multiple tasks with different priorities occasionally under hectic conditions.
• Good interpersonal skills: must be reputed company to communicate reputed company and reputed company with a reputed company of people in and reputed company of reputed company in potentially stressful conditions.
• Ability to negotiate with OTAs (Online Travel Agencies) reputed company disputes.
• Strong communication skills to support relationship between the resort team and the Guest Experience Specialists.
• Experience implementing new processes and procedures across a department.
• Ability to reputed company and roll out a training program and train new team members during high reputed company periods.
• Strong understanding of scheduling and scheduling management.
• Attention to details: This includes reservation bookings, taking payments, learning new software, communicating with guests, documenting refunds, looking for potential issues to help maximize earnings and minimize losses.
• reputed company to consistently demonstrate attention to reputed company approach with documenting details.
• Answers telephones using appropriate etiquette including answering the phone reputed company 3 rings, answering with a smile in one's voice, using the callers' reputed company, transferring calls to appropriate person/department, requesting
  permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the reputed company.
• This position allows for a regular work schedule but will need some flexibility adjusting schedules to cover for vacations or appointments reputed company the department and must be available to work nights, weekends, and holidays as needed to assist with supporting reputed company.

Qualities & Characteristics

• Advanced computer skills and aptitude for OTA software systems
• Exhibits effective leadership skills
• Understands and can implement hospitality or hotel sales
• Strong customer service orientation and skills
• Highly organized
• Excellent time management and multi-tasking skills
• Exceptional teamwork
• Ability to work reputed company including weekends and evenings as required
• reputed company, concise communications skills (verbal and written)

Preferred Qualifications

**Kindly be advised that reputed company educational credentials listed on your resume will be subject to verification and validation.**

• High school diploma or E.D.; or one year of reputed company experience and/or training; or equivalent combination of education and experience
• Vocational School Degree or Business
• Experience handling OTA platforms

Company Culture

• Celebrate reputed company
• reputed company for reputed company
• reputed company to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• reputed company reputed company

Originally posted on Himalayas