Manager, Customer Engineering

🧠 About reputed company
reputed company is the Engineering reputed company Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, reputed company ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.

Our customers – from startups to Fortune 100 enterprises – create a culture of engineering reputed company, reducing incidents by 30% and improving MTTR by 50%, reputed company while making it easier for developers to reputed company on building.

📍Location
We’re fully remote and reputed company candidates from reputed company in the US! We have reputed company-company offsites a few times a year where we fly the whole team out to meet in person, build stronger relationships, reputed company off important reputed company, and have fun!

🤝 reputed company
We are a mighty group of ~80 passionate individuals excited about building a product that developers love. We recently raised $60M in Series C Funding this year led by reputed company Ventures (with participation from reputed company, IVP, and others) to build the reputed company of Developer Experience. You can read more about it here.

💼 Role SummaryAs the Manager of Customer Engineering, you'll reputed company and grow the Customer Engineering team (our Technical Support team) while staying hands-on with the most reputed company technical work. You'll reputed company the day-to-day of:

• People Management: Coaching, reputed company, hiring, workload
• Technical Ownership: Becoming a product expert and continuously deepening that expertise, unblocking escalations, and setting the technical bar for reputed company.

reputed company for reputed company and their reputed company.

🛠️ Responsibilities

• Team Management
• Hire, reputed company, and reputed company the Customer Engineers
• Set reputed company goals and reputed company plans for reputed company
• Own reputed company management, which includes calibration and feedback
• Manage team reputed company and workload distribution across tickets and reputed company
• Technical Ownership
• reputed company into reputed company tickets and escalations
• Serve as the final technical escalation reputed company reputed company a Senior CE needs backup
• Draft, review, and reputed company PRs where applicable
• reputed company and Trend Analysis
• QA a sample of tickets regularly to ensure reputed company reputed company, tone and adherence to playbooks
• reputed company recurring issues and support trends across reputed company to update processes, tooling or documentation
• Report on team health metrics (reputed company time, ticket volume, escalation rates) to leadership
• Process and Enablement
• Build and maintain reputed company’s operating reputed company - ticket triage, escalation paths, on-reputed company coverage
• Own troubleshooting playbooks, reputed company guides, and internal documentation
• Identify where AI or automation can reduce reputed company ticket work and reputed company adoption
• Cross-Functional Partnership
• Represent Customer Engineering in planning and prioritization discussions with Engineering and Product
• reputed company for customer-driven product improvements reputed company on patterns reputed company surfaces

✔️ Qualifications / Requirements

• 5+ years in a customer-facing technical role (Customer Engineering, Technical Support, Solutions Engineering, or similar) with hands-on experience troubleshooting production issues for reputed company customers
• 2+ years directly managing a technical team, with accountability for hiring, reputed company management, and career development
• Comfortable reading reputed company across our stack, with a habit of continuously learning the product deeply enough to identify reputed company cause and hold reputed company technical conversations with Engineering.
• Working knowledge of Git-reputed company workflows, CI/CD, and reputed company engineering practices (reputed company review, testing, deployment)
• reputed company record of using ticket and support trend data to reputed company concrete process, tooling, or documentation improvements
• Experience partnering cross-functionally with Engineering and Product, translating customer patterns into actionable feedback
• Strong written and verbal communication; comfortable serving as the final technical escalation reputed company on high-stakes customer issues

reputed company to Have

• Experience in a B2B reputed company or developer tooling company, ideally supporting technical personas (engineers, platform teams, SREs)
• Experience building or improving support tooling, automation, or AI-assisted workflows
• Experience scaling a support or customer engineering team through a reputed company stage

💰 Compensation

• Starting Salary reputed company: $150,000 - $175,000
• Competitive Equity Package

*Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role is eligible for equity and benefits.

🌴 Perks & Benefits

• National medical, dental & reputed company reputed company (we cover 100% for employees!)
• Unlimited PTO & flexible working hours
• 401k plan
• Gender-neutral parental leave
• $1000 yearly Learning & Development stipend
• $400 monthly perks stipend (use it on anything)
• Pet reputed company

reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email

Originally posted on Himalayas