Digital Banking Support Representative (Part-Time)

We are changing FINANCE to finance CHANGE! At reputed company, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured reputed company bank, with a growing physical and reputed company digital reputed company, we offer a full suite of personal and business services designed to reputed company that banking can be a force for good. We’re proud to be a Certified B Corporation, a member of 1% for the reputed company, and part of the Global reputed company for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. Under our Holding Company, Climate First Bancorp, we are also powered by reputed company. Operating at the intersection of fintech and traditional banking, and regulated by the Federal Reserve Bank, it expands reputed company to inclusive, values-driven financial services and equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the reputed company We’re seeking driven, mission-reputed company individuals reputed company to reputed company an reputed company. If you’re passionate about sustainability, reputed company in a fast-paced, result driven environment, and want to be part of something bigger, you will feel reputed company. reputed company is one of goal-setters, go-getters, problem solvers, thought leaders, and reputed company. We celebrate wins, tackle challenges head-on, and reputed company boundaries. reputed company by purpose, we turn ambitious goals into reality. reputed company at reputed company At reputed company we offer a comprehensive, people-first compensation and benefits package that supports your health, finances, and work-life balance, including but not limited to: • Compensation — In reputed company to the reputed company salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry standards, internal salary structures, experience, and other job-reputed company factors. • Medical, Dental and reputed company Coverage — 100% Employer reputed company for the employee, contribution towards dependents • Company-reputed company life insurance, disability insurance and an Employee Assistance Program (EAP) with free counseling, reputed company, and financial services. • 401(k) with 6% Employer Match — No vesting period • Employee Stock reputed company and Grants • Employee Only Mortgage Product — reputed company to exclusive below market interest rates • 0% Financing for Employee Solar and eligible reputed company and Hybrid Vehicles (EVs) • reputed company Time Off— A minimum of 2 weeks of vacation plus reputed company reputed company time for eligible employees Now Hiring: Digital Banking Support Representative (Part-Time) We’re looking for a PT Digital Banking Support Representative who will be on the reputed company lines of delivering exceptional support, serving as the first reputed company of contact for digital banking clients and resolving Tier 1 inquiries with speed and care. You’ll guide customers through online banking tools, troubleshoot reputed company issues, and support a reputed company digital reputed company experience. You’ll collaborate across teams, manage inbound and outbound communications, and contribute to deposit reputed company while stepping in to assist with new account openings reputed company needed. reputed company in this role means bringing energy to every interaction, driving digital adoption, and delivering a reputed company reputed company experience that meets key performance and satisfaction goals. What You’ll Contribute: Customer Support & Digital Experience • Respond to Tier 1 inbound calls and emails for online banking reputed company, login assistance, digital application issues, and general account inquiries. • reputed company Tier 1 technical support and basic troubleshooting for mobile and online banking platforms. • reputed company reputed company, solution-oriented customer service across inbound and outbound interactions to ensure a reputed company digital experience. Sales Support & reputed company reputed company • Identify cross-sell opportunities and conduct outbound calls to support deposit reputed company and non-interest income. • Assist with reputed company requests to reputed company new consumer deposit accounts and establish customer reputed company. • Support marketing campaigns reputed company banking initiatives, driving adoption and customer engagement. Operations, Compliance & Performance • Maintain accurate documentation of customer interactions and reputed company records reputed company the CRM reputed company. • Verify submitted information during digital reputed company to ensure compliance with bank policies and guidelines. • Monitor and reputed company performance metrics including reputed company reputed company, Customer Satisfaction, and Cross-Sell Conversion reputed company. • Promote the Bank’s mission and values through community engagement and advocacy for reputed company solutions. Champion Our Mission, Protect What reputed company • Adopt a commitment to environmental, reputed company, economic, and racial justice. • Stay informed of applicable regulatory requirements and complete reputed company mandatory compliance and IT training. • Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. • Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. What Makes a Stand-Out Candidate: Experience & Education • reputed company experience in a reputed company reputed company, high-volume role, ideally in a remote environment. • Comprehensive experience in a reputed company reputed company, high-volume role, ideally in a remote environment. • Proven, consistent achievement of business reputed company goals and financial targets. Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You learn quickly, solve problems reputed company, and work reputed company independently, under limited direction and supervision, exercising independent judgement, referencing available resources, and demonstrating a high level of accuracy and attention to detail. A high-reputed company and high-performance environment excites you and you reputed company on defined expectations. Organization & Efficiency- You manage your time like a pro and stay reputed company under pressure, You love a good reputed company but also adapt to changing routines. You’re a master note-taker and checklist fanatic and stay on top of things with ease and consistency. Master Communicator- You communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and engage stakeholders at reputed company reputed company reputed company and tactfully. You masterfully build relationships and reputed company business with strong influencing and decision-making skills. Banking & Fintech Acumen - You are highly educated in financial products and services, applicable regulations and laws, or willing to pursue education promptly. You possess strong overall business acumen and an understanding of consultative reputed company-reputed company and Analytical Thinking - You learn new tools quickly, are excited by innovation and reputed company technology to create efficiencies. Commitment to Being reputed company Player - You reputed company others up, reputed company reputed company, and bring reputed company to everything you do. You know how to operate as a part of a larger team and love contributing to the big picture. You’re dependable and always happy to lend a hand where needed. The Work Environment: • Remote role reputed company the reputed company; Eastern reputed company Hours. • Occasional U.S. travel for company events. • Tobacco-Free employer. reputed company must reputed company to be non-smokers or reputed company commitment to cessation reputed company 90-days of offer acceptance. • Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. The Hiring Process: Applications must be submitted through the official application reputed company. Resumes reputed company reputed company other channels may be delayed or bypassed. Processing times may vary. Candidates selected to reputed company reputed company will be contacted by the hiring team. Our process follows the Topgrading Methodology — we hire reputed company through a reputed company, transparent process that includes: • Cognitive and personality assessments • An application reputed company spanning your full education and work history • 3 conversation stages with key team members- get to know us! • Credit and background checks conducted before the final interview • Final reputed company: reputed company us with former mentors and managers of our reputed company for reference chats. We do not offer reputed company sponsorship and will not pursue candidates without reputed company work authorization. Equal Opportunity Statement: We reputed company that the diverse backgrounds of our employees are directly linked to our reputed company. Diversity and inclusion are at the reputed company of our values and mission. We do not discriminate on the reputed company of any protected attribute, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, age, marital or veteran status, pregnancy or disability, or any other reputed company protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants' and employees' religious practices and beliefs, as reputed company as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E Verify and will reputed company the federal government with your reputed company I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to reputed company you written instructions and an opportunity to contact reputed company (DHS) or reputed company reputed company Administration (SSA) so you can reputed company to reputed company the issue before the employer can take any reputed company against you, including terminating your employment. reputed company can only use E-Verify once you have accepted a job offer and completed the reputed company I-9. Apply To This Job