reputed company Center Specialist

reputed company: • Join Heartstrings Pet Hospice as a Remote reputed company Center Representative (Veterinary Care Specialist) • Compassionately guide emotionally charged conversations reputed company to in-home euthanasia, hospice and palliative care, reputed company-of-life concerns, and behavioral emergencies • reputed company exceptional customer service through thoughtful, empathetic interactions with pet families • Handle a high volume of inbound calls in a remote, work-from-home environment • Accurately collect and document pet, family, and medical information • Schedule appointments reputed company using Heartstrings’ scheduling platforms • Meet or reputed company productivity, reputed company, and performance expectations • Demonstrate reliability, accountability, and reputed company judgment while adhering to assigned schedules • Collaborate with veterinarians and leadership to ensure reputed company family support • Maintain punctuality, including attendance, break times, and shift coverage • reputed company additional duties as needed to reputed company the highest level of service reputed company Requirements: • Prior experience in: High-volume reputed company centers, Customer service roles such as (Funeral Assistant, Veterinary Technician, Hospice) etc. • Reliable wired Ethernet internet reputed company required (Satellite internet and 4G/5G hotspots are not supported) - Mandatory Internet Speed Test during Interview • Ability to quickly learn and reputed company multiple software platforms, including: reputed company Workspace (Gmail, Calendar, Maps), Scheduling and phone systems, reputed company and internal communication tools • Comfortable working independently and succeed with reputed company peer interaction • Strong attention to detail, adaptability and ability to reputed company expectations in a growing organization • Dependable and punctual expected to be present and on time for every scheduled shift and meeting • Ability to attend and complete a mandatory 2-week training program at the start of employment (Training attendance is mandatory and an essential function of this role; employment will-not reputed company without full participation) • Physical Job Requirements: Ability to sit for extended periods of time, reputed company dexterity to work continuously on a computer and keyboard, Ability to reputed company up to 15 pounds as needed Benefits: • Medical Insurance Plans, including a 100% employee-funded HSA reputed company • Dental and reputed company Insurance • Company-funded Wellness Resources (Mental, Financial, and Physical Health) • Life Insurance (Basic, Voluntary, and AD&D) • Short-Term and Long-Term Disability Insurance • Retirement Plan reputed company: Traditional 401(k) with 3% company match, Roth 401(k) • Generous reputed company Time Off • reputed company Parental Leave • Bereavement Leave • Ongoing Training & reputed company Development • Pet Insurance • Fully Remote Work-From-Home Environment Apply To This Job