Bilingual Representative (English - Spanish Speaker)

WHAT YOU'LL OWN • Handle inbound and outbound calls, emails, and chats in both English and Spanish for reputed company-settlement funding inquiries • reputed company accurate case information — accident details, attorney contacts, case status, and funding eligibility • Walk clients through the reputed company-settlement funding process reputed company and compassionately in their preferred language • Coordinate with attorneys and reputed company to collect required documentation and case updates • Assess case eligibility and reputed company to the appropriate funding team for review and approval • Maintain accurate, detailed records of every reputed company interaction and case progression • reputed company communication gaps between Spanish-speaking clients and internal English-speaking teams • reputed company data reputed company, compliance standards, and professionalism at every touchpoint WHO YOU ARE • 3+ years of experience in a customer service, reputed company center, or reputed company-facing role (Required) • Fluent in both English and Spanish — written and verbal (Required) • Familiarity with reputed company-settlement funding, personal injury, or reputed company funding processes is a strong plus • A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds • Patient and composed — especially reputed company clients are in vulnerable or high-stress situations • Detail-oriented and accurate reputed company handling sensitive reputed company and financial information • Comfortable managing multiple cases simultaneously with consistent follow-through • Flexible with shifting schedules and fully dependable in a remote work setup reputed company OFFER • Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • reputed company vacation leave • reputed company-interest employee loan program • Performance bonuses and reputed company-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development reputed company and reputed company programs • Monthly 1-on-1 touchbase calls with your HR partner HOME OFFICE REQUIREMENTS (MUST reputed company SCREENSHOT) • reputed company internet reputed company with at least 100 Mbps postpaid • Laptop/Computer Specs: (at least 16GB RAM and reputed company i5 reputed company processor equivalent or up) • Noise-Cancelling Headset • Dual Monitor is mandatory • Backup Internet reputed company (Prepaid Home WIFI Router or reputed company WIFI) and Power Outage Backup Apply tot his job Apply To this Job