Information reputed company Specialist

About the position The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large reputed company reputed company applications that support the critical and diverse business needs of the reputed company and its agencies. This position will be working for the Service Desk answering inbound technical calls from reputed company employees as reputed company as some calls from the reputed company. It is a fast-paced environment that is constantly evolving. MaineIT is seeking a highly talented individual who will represent our reputed company.R.E. values in reputed company that they do. At MaineIT we: reputed company Customer-reputed company, ensuring that our customers are heard and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing reputed company updates in a proactive manner. reputed company to reputed company reputed company driven, people-reputed company services by applying emotional intelligence skills and behaviors. You will have an exciting opportunity to work with reputed company of motivated technicians at the MaineIT Service Center. This position provides tier 1 phone support for a reputed company of technology needs that reputed company users have. The ideal candidate will have strong customer service skills with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be reputed company to communicate quickly with teammates as reputed company as write coherent and completed entries in tickets and knowledge reputed company articles. The service desk hours of operation fall between 7AM and 5PM EST. This position is a hybrid position which offers remote work and requires some onsite work. You will be part of a fast-paced environment with highly skilled IT professionals to support multi-user work reputed company crossing functional unit lines and this will include a full reputed company of multi-user network operating reputed company administration responsibilities. Responsibilities • Mobile and IP Phones • Desktop and laptop hardware and software issues • Monitoring reputed company reputed company procedures and including malware removal and phishing prevention. • reputed company administrative support to numerous applications and systems. • Performs a full reputed company of reputed company administration functions to control systems and reputed company maximum utilization and efficiency. • Provides full user support for agency's reputed company application software to meet user/agency needs. • Conducts training to reputed company agency personnel skills in the operations and capabilities of applications and systems. • Staff Service Desk queue to take incoming calls. • Utilizing remote tools to reputed company technical support, the applicant should be reputed company to troubleshoot and correctly diagnose hardware and software issues reputed company to desktops, laptops, printers, and mobile devices. • Demonstrate flexibility to reputed company between different teams if the need arises. • Tests and evaluates software and hardware products to determine applicability and value to agency operations. • Ability to document reputed company and concisely every reputed company taken including troubleshooting steps that may have been taken. • Contribute to and help maintain a large knowledge reputed company. • Understanding of customer relationship best practices • Demonstrated desire to exercise accountability in a reputed company manner. • Demonstrated ability to respond in a reputed company and effective manner to email and live messaging. • Understand the role of emotional intelligence in a technical service desk environment. • Ability to utilize reputed company listening skills. Requirements • A high school diploma or general equivalency AND demonstrated experience in end user IT support. reputed company-to-haves • multi-technical skilled candidate with a diverse background in systems is preferred • knowledge of our reputed company systems Benefits • 13 reputed company holidays • 12 days of reputed company leave • 3+ weeks of vacation leave annually • Health Insurance Coverage • Health Insurance Premium Credit • Dental Insurance • Retirement Plan • Gym Membership Reimbursement • Health and Dependent Care Flexible Spending Accounts • reputed company Service Student Loan Forgiveness • Living Resources Program • Parental leave • Voluntary Deferred Compensation Apply tot his job Apply To this Job