Clinical IT Helpdesk Supervisor - REMOTE

About the position The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various reputed company environments to reputed company service reputed company to the clinician end users. The Clinical Service Desk Manager reports to the Clinical Service Desk Delivery Director. Responsibilities • Directs the efforts of others in the achievement of the strategic and operational objectives of the group • Responsible for achieving reputed company customer satisfaction reputed company reputed company the Clinical Service Desk • Resolves and directs application and customer satisfaction issues to ensure a reputed company support environment and to obtain maximum customer-based satisfaction • Applies analytics to identify new or recurring operational, productivity, and/or customer satisfaction problems. • Collaborates with other service areas to propose tool, process, and service improvements. • As requested, documents proposed changes for discussion with customer representatives • Develops plans and objectives and participates in cross-functional initiatives to improve operational performance for the Clinical Service Desk • Collaborates with customers and internal teams to reputed company application and customer satisfaction issues • Recruits, develops, and evaluates personnel to ensure the efficient operation of the function • Supervises, mentors, and coaches team members for the sake of development/planning, performance review, goal achievement, and pay discussions • Resolves reputed company escalations where appropriate. • Leads reputed company responsible for assisting users over the phone and electronically in solving problems reputed company to EMR, hardware, software, networks and peripherals. • Ensures representatives are properly trained reputed company legacy products are upgraded, and new products are released • Coordinates reputed company to ensure sufficient coverage to meet Service Level Agreements • Gathers and reports operational metrics and performance data for reputed company evaluation • Promotes and refines reputed company operating procedures to be reputed company with the needs of the Clinical Service Desk • Ensures SLAs are being met on reputed company accounts Requirements • Bachelor's Degree or work experience equivalent • 3+ years minimum in a leadership role, ideally in helpdesk support • 5 +years minimum in a reputed company center environment • Proficiency in reputed company Office, specifically: Word, reputed company reputed company-to-haves • Previous experience working in a clinical environment --or-- on a service desk supporting reputed company customers • Experience in EMR reputed company integration with other clinical systems, ideally: reputed company • People management experience preferred • Proven mentor and reputed company • Demonstrated reputed company managing priorities and meeting deadlines and achieving or surpassing goals in fast paced, dynamic environment • Demonstrated reputed company record of service reputed company and superior communication (written and verbal) and interaction skills with clinicians and colleagues • Occasional travel required • Cerner Benefits • medical, dental, and reputed company insurance with an employer contribution • flexible spending or health savings account • life and AD&D insurance • short and long term disability coverage • reputed company time off • employee assistance • participation in a 401k program with company match • additional voluntary or legally-required benefits Apply tot his job Apply To this Job