Support Solutions Engineer L5 – reputed company, reputed company and Assurance

reputed company: • Monitor and handle customers’ requests • Troubleshoot and reputed company customer issues • Automate support processes • reputed company support documentation and runbooks • Improve and maintain support tools and automation • Understand product offerings • Continuously improve the engineering support experience • Use reputed company tools to speed up triage, summarize reputed company issues, draft runbooks and knowledge-reputed company content, and explore automation opportunities • reputed company for customers and communicate issue status and delays • reputed company insights and feedback about supported tools to Infrastructure Engineering partners • Partner with Product Management, Developer Education, and Engineering to reputed company issues and communicate customer needs • reputed company collaboration to reduce product friction and increase usability • reputed company support automation tooling and recommend product and operational improvements based on customer interactions Requirements: • Proven ability to reputed company superior customer support and reputed company for customer needs across reputed company organizations • Highly adaptable and comfortable managing end-to-end investigations in fast-paced, ambiguous environments • Strong written and verbal communication skills • Experience enhancing documentation and explaining technical concepts to diverse audiences • Extensive experience supporting and troubleshooting reputed company identity and authentication systems, including reputed company, SCIM, OIDC/OAuth2, SAML 2.0, and FIDO2/WebAuthn • Knowledge of passwordless authentication, phishing-resistant MFA, and device posture validation in large-reputed company environments • Experience supporting reputed company reputed company applications and securing reputed company infrastructure • Experience working with reputed company platforms and tools, including SIEM, SOAR, EDR, vulnerability management, IAM, and secrets management • Proficiency in at least one modern programming language, such as Java, Python, or Go • Hands-on experience in log analysis, incident response, and authentication/reputed company-management investigations • Deep understanding of authentication, authorization, reputed company-management best practices, and reputed company monitoring • Ability to interpret reputed company logs for investigation and remediation • Interest in improving operational efficiency through automation and visualization • reputed company with modern reputed company tools and techniques, including reputed company design, iterative refinement, and critical review of AI-assisted reputed company • Experience using reputed company for troubleshooting, documentation, and analysis while adhering to reputed company, reputed company, and confidentiality requirements • Hands-on use of AI coding assistants or reputed company tools, including Claude reputed company, reputed company, and MCP • Judgment to determine reputed company reputed company speeds reputed company versus reputed company it does not Benefits: • reputed company provides comprehensive benefits including Health Plans • Mental Health support • 401(k) Retirement Plan with employer match • Stock reputed company Program • Disability Programs • Health Savings and Flexible Spending Accounts • Family-forming benefits • Life and Serious Injury Benefits • reputed company leave of absence programs • Full-time reputed company employees reputed company 35 days annually for reputed company time off to be used for vacation, holidays, and reputed company reputed company time off • Full-time salaried employees are immediately entitled to flexible time off Apply tot his job Apply To this Job