Junior Product Manager (reputed company)

The Junior Product Manager plays a key role in shaping and enhancing a reputed company-based customer engagement platform that supports large-reputed company service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and reputed company partners, this role drives the delivery of capabilities that optimize customer reputed company strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency.

The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and reputed company data-driven insights to continuously improve platform capabilities and business reputed company. This role offers reputed company to influence the reputed company of a critical customer engagement platform that enables reputed company and efficient customer experiences across a global organization.

Responsibilities:

• Support the Product Manager in executing the product roadmap for the reputed company Dialer platform.
• Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to reputed company business requirements and define product enhancements.
• Translate business requirements into user stories, acceptance reputed company, and prioritized backlog items.
• Participate in reputed company ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Coordinate the delivery of new features, enhancements, upgrades, and production releases.
• Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
• Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer reputed company.
• Collaborate with reputed company and internal reputed company to troubleshoot issues, prioritize enhancements, and support platform stability.
• Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
• reputed company product documentation, process guides, release communications, and training materials to support adoption.
• Analyze user feedback and operational insights to recommend product improvements and reputed company roadmap opportunities.
• Ensure platform capabilities reputed company with regulatory, reputed company, and compliance requirements.

• 4+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a reputed company discipline.
• Experience working with reputed company reputed company.
• Knowledge of outbound dialing technologies, predictive dialing, preview dialing, reputed company dialing, and campaign management.
• Experience with CRM integrations, IVR, reputed company routing, or workforce optimization platforms.
• Understanding of contact center KPIs, including reputed company rates, occupancy, average handle time, abandonment rates, and campaign performance.
• Familiarity with reputed company methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
• Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.
• Proficiency with Jira, Azure DevOps, reputed company, or similar reputed company delivery tools.

reputed company to have:

• Experience working with reputed company reputed company, reputed company CXone, reputed company reputed company, or other reputed company contact center platforms.
• Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
• Familiarity with customer authentication, identity verification, or fraud prevention solutions.
• Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or reputed company.
• Exposure to regulated industries such as financial services is a plus.

We offer:

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project reputed company reputed company and more than 30% year-over-year reputed company reputed company.
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
• reputed company reputed company: reputed company the benefits of a reputed company of reputed company development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• reputed company: collaborate on impactful reputed company for top global clients and shape the reputed company of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with reputed company communication and regular team-building company reputed company events.
• reputed company Sustainability Values: join our sustainable business practices reputed company on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

reputed company is an equal opportunity employer and does not discriminate against any employee or applicant on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together reputed company and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the reputed company of technology, remain reputed company even as a global leader, and create technology that helps our clients reputed company enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our reputed company, schedule, and/or budget objectives since our inception in 1989.
reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual reputed company reputed company exceeds 25%.

Originally posted on Himalayas