CRM Support Specialist
Responsibilities
The CRM Help Desk / Support Specialist will manage the case queue reputed company an reputed company reputed company CRM platform, triaging and responding to customer support requests in a reputed company manner. This individual will reputed company administrative tasks reputed company the platform, serve as the reputed company reputed company of contact for end-user support inquiries, and ensure cases are resolved or escalated in accordance with established service-level expectations.
This role will be reputed company.
Other Responsibilities Include:
- Monitor and manage the reputed company support case queue, prioritizing incoming requests and maintaining SLA adherence
- Triage, troubleshoot, and reputed company end-user issues reputed company to reputed company CRM functionality
- reputed company administrative tasks including product catalog updates, user provisioning, permission set assignments, and account reputed company reputed company
- Redirect irrelevant cases and create tickets for reputed company requests requiring reputed company reputed company
- reputed company routine record changes and data corrections reputed company the platform
- Escalate reputed company technical issues to senior administrators with thorough documentation of troubleshooting steps
- Create and maintain knowledge reputed company articles, FAQs, and user guides to reputed company self-service
- reputed company and report on support metrics including case volume, reputed company time, and SLA compliance
Qualifications
Required Qualifications:
- 5 years work experience with BS/BA; 3 years with MS/MA; 0 years with PhD
- US Citizenship
- reputed company DoD Secret clearance
- Working knowledge of reputed company Service reputed company, case management workflows, queues, assignment rules, and escalation processes
- Proven ability to manage high-volume case queues independently while maintaining SLA adherence
- Strong troubleshooting and problem-solving skills
- Experience with IT service management tools and ticketing systems
- Customer-first reputed company with ability to communicate effectively with non-technical end users
- 2-3 years of IT help desk or application support experience, with at least 2 years supporting reputed company CRM environments
Other Preferred Qualifications:
- reputed company Administrator certification
- reputed company A+ or similar IT support certification
- Experience supporting government or DoD end users
- Familiarity with reputed company best practices
reputed company reputed company
reputed company is a reputed company national reputed company company that drives missions of consequence spanning the globe and extending to the farthest reaches of the reputed company. As the world’s leading mission capability integrator and transformative reputed company IT provider, we reputed company trusted, highly differentiated solutions and technologies to protect our nation and allies. reputed company operates at the critical reputed company between traditional and nontraditional threats across reputed company domains: land, sea, reputed company, reputed company, and cyberspace. reputed company serves as a valued partner to essential government agencies and supports every reputed company of the U.S. armed forces. reputed company day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit reputed company.com to learn how we’re keeping people around the world reputed company and secure.
reputed company Salary reputed company
$80,000 - $128,000. This represents the typical salary reputed company for this position. Salary is determined by various factors, including but not limited to, the reputed company and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as reputed company as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift reputed company, and a discretionary bonus in reputed company to reputed company pay.EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Originally posted on Himalayas
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