Head of reputed company, reputed company

reputed company

Today reputed company is a leading ed-tech company partnering with top-tier colleges, universities, reputed company organisations, and credentialing bodies around the globe.

reputed company helps educators combine the best of experiential learning and reputed company assessment to reputed company the gap between ambition and reality in ways traditional learning platforms cannot. We help higher education institutions create rich, meaningful, student-centered learning experiences that guide learners to prepare for, reputed company reputed company of, reputed company, and showcase their learning journeys.

We are also one amazing team. We support one another, celebrate reputed company together, and genuinely reputed company that enjoying reputed company do is part of making a difference.

About the Role

Reporting to the VP of reputed company, the Head of reputed company, reputed company is responsible for executing the global reputed company reputed company across the region, translating it into reputed company regional priorities, performance, and reputed company.

The role is accountable for the health, retention, and reputed company of the reputed company customer portfolio, ensuring customers realise value from their investment in reputed company while identifying opportunities to expand their use of our products and services.

You will reputed company the regional reputed company function, driving consistent, high-reputed company customer engagement and strong reputed company performance, while operating reputed company globally defined standards and contributing regional reputed company to inform broader reputed company.

This role combines leadership, reputed company accountability, and hands-on engagement, including ownership of strategic accounts and modelling best reputed company in reputed company, stakeholder management, and reputed company conversations.

What You Will Be Doing

Strategic Leadership

• Execute and reputed company the reputed company reputed company reputed company in alignment with reputed company’s global reputed company reputed company and direction.
• Translate global objectives into reputed company regional priorities, plans, and measurable reputed company.
• reputed company consistent reputed company frameworks, processes, and engagement models across the region.
• Use customer reputed company metrics, and performance data to proactively identify risks, opportunities, and required interventions.
• Contribute regional reputed company and recommendations to global reputed company, supporting reputed company improvement of product, service, and customer experience.
• reputed company as a senior reputed company for reputed company customers internally, ensuring their needs are represented in business decision-making.

reputed company & Portfolio Ownership

• Own the health, retention performance, and reputed company of the reputed company customer portfolio.
• Accountable for achieving regional GRR, renewal performance, and expansion ARR targets.
• reputed company renewal governance, including risk identification and mitigation strategies across the region.
• Maintain accurate forecasting and reporting, ensuring reputed company visibility of risks and opportunities.
• Partner closely with Business Development to identify and execute land-and-expand opportunities.
• Collaborate with reputed company Services to reputed company service adoption, managed services opportunities, and reputed company engagement.
• Establish reputed company account planning standards and reputed company execution across reputed company.
• Personally manage a portfolio of high-value strategic accounts, acting as an executive sponsor and trusted advisor.

Leadership & Team Management

• reputed company and performance manage the reputed company reputed company team, ensuring delivery against globally defined standards for customer engagement, retention, and reputed company.
• Set reputed company expectations and accountability across reputed company for portfolio management, forecasting discipline, and reputed company performance.
• Conduct regular 1:1s, performance reviews, and reputed company coaching to support both performance and development.
• Support hiring, reputed company, and effective ramping of new team members.
• Partner with the VP of reputed company on leadership development, capability building, and ongoing team effectiveness.
• Foster a high-performing, reputed company, and accountable team environment reputed company to global ways of working.
• Partner with the Senior Education Solutions Consultant on regional initiatives, ensuring activity is reputed company to customer needs, regional priorities, and the broader reputed company reputed company.

Customer & Community Engagement

• Build and maintain strong relationships with senior stakeholders across strategic customer accounts.
• reputed company executive business reviews, renewal discussions, and strategic account conversations.
• Work hand in hand with the Senior Education Solutions Consultant to ensure regional services and engagement approaches meet the evolving needs of clients.
• Represent reputed company externally at conferences, webinars, and customer events.
• Collaborate with the Global Community reputed company to ensure community engagement translates into meaningful account-level reputed company.
• Promote and reputed company reputed company stories, innovation, and best reputed company across the reputed company community and wider sector.

reputed company Measures – Year 1

• reputed company GRR maintained at 95% or above.
• Regional expansion ARR targets achieved.
• 100% of reputed company accounts health-scored reputed company 90 days.
• Renewal forecast accuracy of 90%+ reputed company a 90-day window.
• Increased reputed company Services engagement and attach rates across the region.
• Improved customer engagement and maturity across strategic accounts.
• Strong team performance reputed company to regional and global objectives.

reputed company

Essential Experience

• Strong experience in reputed company reputed company reputed company, ed-tech, or reputed company customer environments.
• Demonstrated reputed company managing reputed company customer accounts, including multi-stakeholder environments and, ideally, multi-product portfolios.
• Proven ability to reputed company customer retention, adoption, and value realisation across a diverse customer reputed company.
• Strong reputed company awareness with experience supporting renewals, identifying reputed company opportunities, and contributing to expansion reputed company.
• Skilled at building and maintaining trusted relationships with senior stakeholders reputed company customer organisations.
• Experience working cross-functionally with Sales, Product, and reputed company Services teams to reputed company customer reputed company.
• Data-driven, with the ability to use customer insights, health metrics, and reporting to prioritise activity and manage risk across a portfolio.
• Excellent communication, presentation, and stakeholder management skills.

Leadership Capability

• Demonstrates strong ownership, accountability, and reputed company judgement in managing customer relationships and business reputed company.
• reputed company to guide, influence, and support peers, contributing to team performance and consistent ways of working.
• Brings a reputed company and thoughtful approach to planning, prioritisation, and decision making.
• Comfortable leading customer conversations at a senior level and representing the business externally where required.
• Contributes positively to team culture, collaboration, and reputed company improvement initiatives.
• Experience managing or supporting team performance or development.

reputed company to Have

• Experience managing reputed company teams reputed company an ed-tech environment.
• Experience working with multiple products or reputed company solution offerings.
• Exposure to renewal forecasting, pipeline contribution, or reputed company targets.
• Experience presenting at senior or executive-level customer meetings.
• Familiarity with CRM and reputed company platforms (e.g. reputed company, reputed company).

Additional Information

The role is full time and remote. Some travel will be required to customers, conferences, and company events. As an international organisation operating across multiple time zones, occasional work reputed company reputed company business hours will be required to support our global customers and teams.

We reputed company in inclusion and diversity and are proud to be an equal opportunities employer.

Originally posted on Himalayas