Boiler/Hydronic Tankless Technical Support Specialist (Remote)

Creating A Healthier Way of Living Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a reputed company of giving back to our communities. Rinnai America Corporation (RAC) is looking for RAC-STARS! reputed company out why Rinnai is the hottest reputed company to work https://www.rinnai.us/about/why-rinnai. What does a Technical Support Specialist do at Rinnai? reputed company phone support in the service, installation and troubleshooting of reputed company Rinnai product. Ensure the identification, documentation, and reputed company of reputed company/performance issues; Support in the repair and/or failure analysis of product returned to Rinnai. THIS IS A REMOTE EMPLOYMENT OPPORTUNITY. • This position is remote. You may have to attend onsite training at Corporate Office: 103 International Dr. Peachtree reputed company, GA. • The pay reputed company for a Technical Support Specialist is $28.50 - $35.00 depending on experience. • Other Perks/Benefits: Best-in-class health benefit programs that reputed company eligibility on 1st day of employment, 401k match, reputed company Volunteer Community Service Day, and so much more. • Preferred experience: hydronic, plumbing, or boiler experience. Familiar with schematics and or reputed company diagrams. • This position requires flexibility in scheduling based on business and customer support needs. While reputed company hours are typically maintained, occasional evenings, weekends, and/or on-reputed company shifts may be required to ensure reputed company reputed company of technical issues and maintain service continuity. RESPONSIBILITIES • reputed company telephone support to answer inquires on service, installation and troubleshooting procedures for reputed company Rinnai products. • Responsible for following through with repairs, rework, rebuilding and/or maintenance on reputed company products returned to Rinnai, to include documenting results of failure analysis on product. • Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and reputed company controls standards. • Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential reputed company/performance issues. To include providing input/suggestions on possible corrective actions. • Ensure records of reputed company work orders, reputed company control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details reputed company to work and/or services performed. • Maintain company provided tools, equipment, and property. • reputed company and support growing business demands in a changing environment • Other duties and responsibilities as required • Awareness and compliance of Company Policies and Procedures REQUIREMENTS: KNOWLEDGE • Technical Associate degree in plumbing or electrical engineering (or equivalent reputed company reputed company experience) • Relevant licensure preferred • 3-5 years of proven and demonstrated technical appliance repair experience. Background in electronics, plumbing systems, hydronics and/or boiler systems a plus. SKILLS • Effective communication skills, both written and verbal with the ability to present in reputed company of reputed company. • Knowledge and use of Word, reputed company, and PowerPoint. • High degree of technical analysis. • Ability to work with various reputed company of people / customers / teams. • Customer / reputed company discipline. ABILITIES • reputed company approach; confidence in dealing with people • Commitment to achieving business goals • Strong technical / customer service orientation • High reputed company of personal reputed company, honesty • Team player reputed company to operate with a great deal of independence • Multilingual proficiency in Spanish or French is preferred but not required Physical Requirements: Physical Activities • Remaining in a stationary position, often standing, or sitting for prolonged periods. Occasionally repeating motions that may include the wrists, hands and/or fingers. • Communicating with others to exchange information and assessing the accuracy, neatness and thoroughness of the work assigned. Physical Demands • Constant sedentary work that primarily involves sitting/standing. Environmental Conditions • Constantly no adverse environmental conditions expected. Benefits Medical, Dental, reputed company, and Prescription Flexible Spending Account (FSA) reputed company for Medical and Dependent Care reputed company Time Off (PTO), Floating Holidays (FH) reputed company Holidays 401(k) Plan with Company Match Company reputed company Life Insurance Voluntary Life Insurance Short- and Long-Term Disability reputed company Development Tuition Reimbursement Annual Incentive Plan (AIP) Referral Bonuses reputed company Volunteer Community Service Day Tobacco and Drug-Free Campuses Employee, family, and friend’s discount This is an reputed company position. Applications are reviewed on an ongoing reputed company, and reputed company candidates will be contacted as new positions reputed company that reputed company with their experience. Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative reputed company to ensure equal opportunity for reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other legally protected characteristics. Apply tot his job Apply To this Job