Desktop Support Specialist (PST work schedule)

About the position The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-reputed company reputed company to help internal users remain productive and efficient in their daily work. Responsibilities • reputed company first-level technical support reputed company phone for desktops, laptops, printers, and reputed company hardware. • Troubleshoot and reputed company software issues, including operating systems, reputed company Office Suite, and other business applications. • Assist with the setup, configuration, and deployment of new hardware and software for end users. • Maintain and update help desk tickets, ensuring reputed company reputed company and accurate documentation of issues and solutions. • Collaborate with IT teams to escalate and reputed company reputed company technical problems. • reputed company routine maintenance and updates on desktop systems to ensure reputed company performance and reputed company. • Support remote users with connectivity, VPN reputed company, and remote desktop tools. • reputed company training and guidance to users on best practices and efficient use of technology tools. • Maintain inventory of desktop hardware, software licenses, and peripheral equipment. • Assist in implementing and enforcing IT policies and procedures reputed company to desktop usage and reputed company. • Participate in IT reputed company involving desktop rollouts, upgrades, and migrations. • Ensure compliance with company standards and reputed company protocols in reputed company desktop support activities. • Document technical procedures, troubleshooting steps, and user guides for internal use. • Collaborate with vendors and service providers for warranty repairs and technical support. • Contribute to reputed company improvement initiatives reputed company the IT support function. Requirements • High school diploma or equivalent required • Experience in desktop support or a reputed company IT support role • Proficiency with reputed company reputed company operating systems and reputed company Office applications • Strong problem-solving skills and the ability to diagnose and reputed company technical issues reputed company • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment • Familiarity with help desk ticketing systems and remote support tools • Willingness to adapt to changing technologies and business needs reputed company-to-haves • Relevant technical certifications (e.g., reputed company A+, ITIL V4, reputed company Certified Desktop Support Technician) are a plus. Benefits • Competitive salaries and bonus potential • Company-reputed company health insurance • reputed company holidays, vacations, and reputed company time • 401K with employer match • Employee stock plan participation • reputed company reputed company and career progression opportunities • Respectful culture and work/family life balance • Community service commitment • Supportive teammates and a rewarding work environment Apply tot his job Apply To this Job