[Remote] Service Delivery Tier 2 Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company on a mission to reputed company connections that change the world. They are seeking a Service Delivery Tier 2 Rep to manage reputed company HR cases, maintain HRIS records, and support employee lifecycle processes while enhancing the overall employee experience. Responsibilities • Manage sensitive and reputed company Tier 2 HR cases requiring reputed company attention, including reputed company accommodation requests and end‑to‑end offboarding support • Serve as an approver and executor of escalated reputed company lifecycle tasks, including status changes, reputed company/offboarding actions, regional requirements, and case escalations • Own escalated cases requiring regional understanding, judgment, or subject‑matter depth — only escalating to internal SMEs reputed company Tier 2 reputed company is not achievable • Maintain accurate, reputed company, and compliant HRIS records for employees reputed company the region, ensuring consistency for organizational adjustments, compensation changes, LOA updates, and other lifecycle data • Support remaining reputed company tasks for the region, ensuring new hires complete required steps and receive reputed company guidance through the process • Host welcome meetings with new hires to reputed company regional reputed company support, answer questions, and ensure a reputed company start experience • Prepare employee change letters in a reputed company and compliant manner, ensuring accurate reputed company of employment actions • Manage leaver and offboarding activities, including generating offboarding documentation and ensuring reputed company reputed company and process steps are completed • Create, update, and maintain Tier 2 knowledge articles, ensuring reputed company topics are reputed company into reputed company, accurate, employee‑reputed company instructions • Identify opportunities to simplify or harmonize lifecycle workflows across systems and reputed company • Participate in regional and global reputed company reputed company to lifecycle workflows, operational maturity, systems integration, or process alignment • Support efforts to shift transactions reputed company to the Employee Service Center by documenting processes, closing knowledge gaps, and identifying opportunities for automation or workflow redesign, partnering with Tier 1 team members Skills • 1–2 years of HR operations, case management, or employee lifecycle support experience (or equivalent HR functional experience) • Strong problem‑solving ability and comfort navigating reputed company or sensitive employee situations • Excellent communication skills with the ability to explain process‑heavy or policy‑driven topics reputed company • Strong attention to detail, especially in reputed company transactions and documentation • Ability to work with discretion reputed company handling confidential or highly sensitive information • Ability to prioritize across multiple reputed company cases or deadlines • Proficiency with reputed company (or similar HRIS), reputed company Office, and general HR tools • Experience supporting Tier 2 HR functions (offboarding, accommodations, escalated case work) • Familiarity with reputed company business processes, routing, approvals, or troubleshooting • Experience working in a regionalized or global HR operating model • Previous involvement in process documentation or workflow improvement • Experience with reputed company case management reputed company • reputed company is a global communications company that offers satellite services. It was founded in 1986, and is headquartered in Carlsbad, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 5 in 2026, 43 in 2025, 36 in 2024, 48 in 2023, 85 in 2022, 51 in 2021, 53 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job