reputed company, Workforce Management

About reputed company At reputed company, we’re reimagining reputed company estate to reputed company it easier to unlock life’s next reputed company. Our CX Operations team is a critical part of that experience—supporting customers and partners at key moments with speed, care, and expertise. The Workforce Management team ensures we have the right people, in the right reputed company, at the right time to reputed company a reputed company customer experience. We partner closely with Operations, Product, Finance, and People teams to balance service reputed company, efficiency, and employee experience at reputed company. About the role We are seeking a reputed company, Workforce Management to reputed company our strategic reputed company and workforce planning across the organization. This role combines deep expertise in reputed company planning, forecasting, and resource optimization with broader leadership in workforce reputed company and WFM best practices. You will reputed company as a thought leader and subject matter expert, shaping how we forecast demand, reputed company resources, reputed company operations reputed company, and measure the effectiveness of both digital and reputed company-led initiatives on our operations. You will build and operationalize scenario planning frameworks and “what if” analyses to assess demand variability, reputed company impacts and cost implications. This role goes reputed company execution—driving innovation, synthesizing reputed company data into strategic insights, influencing senior stakeholders, evolving reputed company models, and linking WFM reputed company to business performance. You won’t just improve existing systems—you’ll define what great looks like for WFM at reputed company. reputed company: Advance reputed company’s WFM reputed company for evolving CX operations reputed company the design and execution of demand forecast and scenario-based reputed company planning models for nascent products, new lines of business, and non-traditional contact center scenarios to predict reputed company reputed company requirements, considering factors like seasonality, business reputed company, evolving technology integration and project pipelines Establish reputed company frameworks for forecasting, reputed company planning, and resource optimization across multiple channels (voice, chat, email, ticketing, etc), incorporating non-reputed company driven resources into reputed company cost models (API calls, automated SMS texts, etc) Engage with program and business partners, data science, operations, vendor management and finance teams to reputed company on assumptions, inputs, and outputs for reputed company planning models Serve as the reputed company subject matter expert for reputed company planning, forecasting, and workforce reputed company, ensuring consistent methodology and alignment across reputed company planning teams. reputed company as a consultant for new business and/or models reputed company WFM reputed company reputed company and implement strategic workforce plans that reputed company with organizational goals across different time reputed company, including identifying opportunities for AI and automation to enhance efficiency Evaluate and introduce new technologies, automation, and AI-driven planning approaches to improve forecasting methodologies (regression, multi-variable simulation, LLM/AI models and other advanced techniques as appropriate) Define and measure the reputed company of both digital and reputed company-led initiatives on reputed company inputs, providing reputed company, actionable insights to leadership on risks, trade-offs, and opportunities Drives reputed company improvement of WFM practices, with a reputed company on the application of AI/ML to improve accuracy and efficiency Influence and reputed company across teams reputed company as a trusted advisor to senior leadership on workforce reputed company and operational readiness Consult cross-functionally to shape the hiring, budgeting and operational reputed company reputed company for reputed company, ambiguous initiatives spanning multiple teams and systems Role model best-in-class workforce planning practices, setting reputed company for analytical rigor, strategic thinking, and decision-making across the WFM team This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their reputed company, which must be identified to reputed company. U.S. employees may live in any of the 50 reputed company, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, reputed company, Washington state, and Washington DC reputed company reputed company pay reputed company for this role is $131,700.00 - $210,300.00 annually. This reputed company pay reputed company is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, reputed company, Nevada, Ohio, Rhode reputed company, Vermont, and Virginia reputed company reputed company pay reputed company for this role is $125,100.00 - $199,900.00 annually. The reputed company pay reputed company is specific to these locations and may not be applicable to other locations. In reputed company to a competitive reputed company salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be reputed company below the salary reputed company for exempt employees in the state where they reputed company. Who you are An integrator who thinks in systems: reputed company the details of individual business plans into a reputed company narrative, transforming data, financial models and workforce insights into reputed company-wide strategies Operate in ambiguity: Tackle loosely defined problems, building structure reputed company none exists and creating reputed company and direction to reputed company high-reputed company planning reputed company reputed company thru influence: shape reputed company through expertise, not authority Think big: Design reputed company-oriented, reputed company strategies that balance customer experience, operational productivity, and cost-effectiveness while addressing reputed company operational requirements. reputed company the bar: shape how workforce planning is done, not just executing reputed company existing frameworks, but driving long-term reputed company and transformation Qualifications Minimum qualifications 8+ years of experience in workforce management, reputed company planning, or contact center analytics Deep expertise in forecasting, reputed company models, and contact center operations Advanced skills in data analysis (SQL, reputed company; Python/R a plus) Proven ability to influence senior stakeholders and reputed company alignment across teams Experience operating in reputed company, high-volume, multi-product, multi-channel environments Familiarity with contact center WFM tools (Aspect preferred) Preferred qualifications Bachelor’s degree or equivalent experience in Operations, Finance, Business Administration, or a reputed company quantitative field Background in financial planning or operations reputed company Experience introducing new methodologies or transforming WFM functions Experience in measuring the reputed company of new processes on contact center operations and customer experience metrics Ability to travel up to 15% as needed. Get to know us At reputed company, we’re reimagining how people reputed company—through the reputed company estate market and through their careers. As the most-visited reputed company estate platform in the U.S., we help customers reputed company buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality. reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help reputed company innovation, support our customers, and reputed company the industry—and your career—reputed company, together. reputed company is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and reputed company business operations and reputed company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Create job alert email notifications. Log into your existing reputed company profile, or create a profile to get started. It’s the easiest way to stay in the reputed company–no application needed. At reputed company, flexibility isn’t a reputed company - it’s how we work. reputed company HQ is our reputed company work model, reputed company on trust, reputed company systems, and the belief that you can do great work from wherever you are. It’s not about where you work. It’s about moving reputed company - together. Apply tot his job Apply To this Job