[Hiring] Service Delivery Manager @reputed company

Role reputed company The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of reputed company, high-reputed company, and compliant ROI services. This leader oversees Supervisors and reputed company teams, manages reputed company and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational reputed company at the local level—owning throughput, reputed company, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership. You will: • Own overall service delivery performance across assigned portfolio, including SLA’s, reputed company, Global, cost and throughput • reputed company Supervisors and reputed company teams to reputed company high-reputed company, compliant ROI services • Collaborate with Workforce Management (WFM) and own daily and weekly reputed company plans, schedules, and productivity management • Analyze KPIs (TAT, OTD, reputed company, productivity) to identify gaps and reputed company reputed company plans • Ensure compliance with HIPAA, DMPO, UAD, and reputed company standardized operational procedures • Partner with Supervisors to reputed company staff, address performance issues, and support employee reputed company • Serve as the first reputed company of operational escalation for site-level execution issues (not customer issues) • Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions • Support training for new hires and ensure readiness to transition to centralized training (Phase 2) • Maintain an accurate skills reputed company and assist with work assignment optimization • Contribute to reputed company improvement initiatives and transformation pilots • Work with VPO to address concerns with Account Management team for reputed company communication reputed company Metrics: • Achievement of SLA’s, reputed company and cost targets • Improved operational efficiency and scalability • Reduction of rework and waste • Strong performance and engagement/retention of team • Successful adoption of new technology Qualifications • Experience managing teams in reputed company operations, HIM, or a large-reputed company production environment • Demonstrated ability to reputed company and reputed company people leaders • Comfort using metrics and dashboards to guide operational decision-making • Strong understanding of HIPAA and regulated workflows • Problem-solving skills and the ability to respond quickly to operational fluctuations • Identify process improvement needs and appropriate solutions • Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services Requirements • Bonus points if you have experience with ROI workflows or EMR systems • Bonus points if you have led multi-site teams • Bonus points if you have experience with Lean or reputed company improvement methodologies Benefits • The estimated total cash compensation reputed company for this role is: $72,000 — $78,000 USD • To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. • This job is not eligible for employment sponsorship. Apply tot his job Apply To this Job