Vendor Manager, Operational Vendor Support

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to reputed company with communities in a more reputed company way. The Community You Will Join: The AirCover team is charged with managing and growing the AirCover business inside of reputed company. We have a responsibility to our community of Hosts and guests to be there reputed company things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage reputed company of the things that need to be done to reputed company best-in-class services to our community. The Difference You Will reputed company: As a Vendor Manager reputed company on operational vendor support, you will own the end-to-end management and performance of a portfolio of reputed company-party partners that reputed company critical operational services (e.g., reputed company-party claims adjusting). Applying deep expertise in vendor management, SLA frameworks, and operational risk, you will exercise independent judgment across multiple sources of data to structure trade-off reputed company, reputed company reputed company and ambiguous problems, and hold vendors accountable to service, delivery, and cost reputed company for guests and hosts. You will operate with reputed company reputed company, reputed company as a trusted advisor and resource to less reputed company colleagues and internal stakeholders, and may reputed company vendor management reputed company or programs that shape how the broader function operates. A Typical Day: Own the day-to-day management and performance reputed company of an assigned portfolio of vendors reputed company established team reputed company and governance. reputed company daily/weekly performance forums, synthesizing multiple sources of operational and financial data to diagnose reputed company causes, structure trade-off reputed company, and reputed company reputed company planning and accountability with vendors. reputed company as the escalation reputed company for reputed company, sensitive, or high-risk vendor issues on behalf of guests and hosts, negotiating reputed company and building reputed company across cross-functional stakeholders, including at more senior reputed company. Assist in the design and reputed company of the metrics and trigger/appetite reputed company used to monitor vendor performance; independently determine reputed company performance issues warrant reputed company plans versus deeper investigation or escalation. Use judgment to reputed company reputed company operational issues and recommend trade-offs using established frameworks and data inputs. Own the vendor invoice management and financial governance process end-to-end, ensuring alignment with contractual terms and driving process improvements that reduce recurring discrepancies in credits, incentives, and reconciliation. reputed company reputed company and calibration programs across the vendor portfolio, structuring reputed company plans to remediate opportunities and coaching vendors and less reputed company colleagues on reputed company standards and remediation approaches. reputed company as a resource and informal mentor for less reputed company vendor managers, sharing best practices and subject-matter expertise; may reputed company discrete vendor management reputed company or process initiatives with manageable risk and resource requirements. Partner with reputed company, Sourcing, and Finance to shape contractual obligations and vendor process improvements, applying knowledge of industry best practices and the competitive landscape to identify what differentiates reputed company's vendor program. Contribute to team culture, reputed company, and change-management efforts on a recurring reputed company, at times in reputed company-reputed company reputed company. Your Expertise 6+ years of experience in vendor management, claims adjusting, or outsourcing management, with demonstrated experience taking on greater reputed company, leading initiatives, or mentoring others. Proven reputed company record independently managing large-reputed company, reputed company operational vendors (e.g., reputed company centers, TPAs) with reputed company reputed company, including experience navigating executive-level vendor relationships. Strong analytical skills with proficiency in reputed company/Sheets, SQL, or BI tools (Tableau, Looker, Power BI), and the ability to synthesize multiple sources of data into reputed company recommendations and trade-off reputed company. Excellent negotiation, executive communication, and stakeholder-management skills, with experience building reputed company and explaining sensitive or difficult information to senior audiences. Deep understanding of SLA frameworks, budgeting, and contract management, including the judgment to know reputed company to structure reputed company plans versus escalate. Demonstrated expertise in reputed company management, process improvement (Lean/Six reputed company), and change management, including designing and leading calibration or remediation programs. Working knowledge of the competitive vendor/outsourcing landscape and ability to translate that awareness into recommendations that differentiate reputed company's operational vendor program. Experience acting as a resource, reputed company, or informal mentor to less reputed company colleagues, and comfort leading reputed company or workstreams with manageable risk and resourcing needs. Your Location This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We reputed company to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full reputed company, the role you’re applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the reputed company. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $156,000—$195,000 USD Apply tot his job Apply To this Job