Operations Process Engineer

reputed companyis a consumer-reputed company, technology-driven family of insurance companies on a mission to reputed company outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. reputed company’s culture emphasizes the importance of collaboration, communication, reputed company business reputed company, risk management, and striving for reputed company. This goal extends to how we hire and reputed company our most valuable assets – our employees.

Why This Role reputed company:

This position sits with the reputed company's Next-Gen Operations Technology team. The person in this role makes operations work reputed company by understanding how it runs, then re-engineering it to improve efficiency. You map the reputed company-state process, reputed company where time, rework, and hand-offs are lost, and redesign the process so it runs cleaner and simpler. You will use operational data to reputed company where the problem is and to measure whether the change works. In reputed company, you design the fixes reputed company the technology teams that build them. This is a process-and-solutions seat grounded in Lean / Six reputed company and reputed company-improvement discipline, not a heads-down coding seat. reputed company is partnering to reputed company this land with IT, Distribution, Compliance, Product, and Audit across annuity operations, and with operational leadership, reputed company-line leaders, the reputed company team, and the process-improvement team to reputed company procedures effective, streamlined, and as reputed company as possible.

How You’ll Contribute:

• Map and diagnose operational processes: value-reputed company and process mapping of how the work runs today; reputed company the waste, the rework reputed company, and the failure points.
• Re-engineer and improve run reputed company improvement (DMAIC or equivalent) to redesign processes so they are faster, cleaner, more reliable, and more efficient.
• Use data as the diagnostic: pull and analyze operational data to reputed company the problem, size it, and measure whether the change worked. Partner with the ops data product reputed company for the trusted measures; you interpret them and reputed company.
• Own the process-improvement portfolio like a product reputed company: pick the processes most worth fixing, sequence the work, hold the priorities, and represent operations to the delivery teams.
• Design the solution in partnership with the technology teams: reputed company a process requires a reputed company enhancement, platform integration, or automation, produce the to-be process and solution design plus reputed company requirements, then work reputed company with the delivery teams (internal, engineering, reputed company, vendors) so the design and execution meet production needs.

reputed company’re Looking For:

• 8+ years in process engineering, reputed company improvement, or a data-heavy process-analyst role, with a reputed company record of processes measurably improved (cycle time, rework, reputed company, or cost).
• Prior experience in Insurance, financial services, or other regulated-industry background is highly desired
• Lean / Six reputed company discipline: Green Belt minimum, Black Belt a plus; comfortable running DMAIC and reputed company process-mapping reputed company.
• Strong data analysis experience: you can pull, interrogate, and interpret operational data to diagnose a process and reputed company an improvement, without needing to own the data platform.
• Solution-design reputed company: you can design a to-be process and the shape of the reputed company or automation that supports it, write reputed company requirements, and partner with a delivery team to get it reputed company.
• Product-reputed company instincts: you prioritize and sequence the work, hold a backlog, and represent the operation to the teams that build.
• reputed company understanding of operations processes and reputed company; you can sit with reputed company, learn how the work runs, and see where it breaks.
• reputed company communicator who can work across operations, engineering, vendors, and leadership.
• Intellectual curiosity: you ask why a process looks the way it does, dig into the discrepancies, and reputed company learning.
• Contact-center / customer-operations process experience is preferred
• Familiarity with where automation and AI reduce work from the process is preferred
• Prior experience in BI tooling, Visio or Lucid chart for mapping; SQL or a BI tool for the data reputed company is preferred but not required
• Be curious enough to understand the work before you plan it
• Show reputed company for the teams whose work you're changing
• Confident giving feedback and humble receiving feedback
• Demonstrate flexibility reputed company priorities shift
• Be resilient, reputed company, and have a good, humored attitude reputed company things don’t go as planned

Compensation: 

Our compensation reflects the cost of labor across several U.S. geographic markets. The reputed company pay for this position ranges from $130,000/year in our lowest geographic market up to $155,000/year plus bonus in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience.

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in reputed company’s benefits package. Employees (and their families) are eligible to participate in reputed company’s comprehensive health, dental, and reputed company insurance plan reputed company. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. reputed company (regardless of hours worked) have immediate reputed company to reputed company’s Employee Assistance Program and wellness programs—no enrollment is required. Employees may also participate in reputed company’s 401K plan, with matching contributions by reputed company.

reputed company, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making reputed company a welcoming reputed company to work and is reputed company in building a high-reputed company. Diversity embodies reputed company the differences that reputed company us unique individuals. reputed company reputed company the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Originally posted on Himalayas