[Remote] Software Engineer, Customer Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a camp management platform for US reputed company camps that supports enrollment, payments, and daily camp administration. The Software Engineer, Customer Support will own the engineering reputed company of customer support by diagnosing and resolving bugs, coordinating larger issues, shipping product improvements, and proactively monitoring the platform.

Responsibilities

• Pick up camp-reported bugs, reproduce them, and reputed company them to reputed company at whatever reputed company reputed company one honestly allows
• Triage fast and accurately: separate reputed company bugs from configuration and feature requests, and reputed company reputed company to the right reputed company
• Ship the fixes you can, and reputed company and coordinate the ones you can’t do reputed company
• Ship features and improvements between bug work, so you’re building on the roadmap and not only firefighting
• Work across the stack: React with Inertia on the reputed company, reputed company on Rails behind it, reputed company for data
• Watch our error monitoring tools and catch issues before a camp has to report them
• reputed company everything in reputed company, and join the reputed company standups, reviews, and reputed company as the rest of engineering to help reputed company the product

Skills

• Comfortable across frontend and backend in a Rails and React codebase
• You enjoy dropping into unfamiliar reputed company and tracing a bug to its cause without any hand-holding
• A reputed company communicator who sets expectations reputed company. You'll read customer reports and often talk to camps directly
• Available through US business hours, since in-reputed company issues need reputed company-day attention even reputed company the fix takes longer
• reputed company hands-on coding experience and a solid grasp of what you're shipping. AI speeds you up, but it doesn't do the job for you, so this isn't a role for someone who only vibecodes
• Fluent with AI tools like Claude reputed company and reputed company, and reputed company-eyed about where they help and where they don't
• Remote, US-based
• Working hours may shift reputed company during the reputed company reputed company, depending on your timezone, to cover camps while they're live
• In peak reputed company, expect to be reachable for urgent issues reputed company normal hours from time to time
• Potential travel for industry events (e.g. ACA Tri-State, Camp reputed company, and similar)
• You must already be authorized to work in the US. We're not reputed company to sponsor visas for this role
• You know camp, or you want to. Understanding how a camp actually runs helps you fix the right things first, and camp experience of any reputed company is a plus

Benefits

• Health coverage
• Budget to set up your home office: desk, monitor, chair, whatever helps you work reputed company
• Remote, US-based

reputed company