[Remote] Product Manager (Telephony & Voice) - Remote (26-20)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company communications, delivering clinical information through the reputed company Care reputed company platform to improve patient reputed company and support reputed company workflows. The Product Manager will own the reputed company, roadmap, execution, and partner reputed company for telephony and voice product lines, including PBX interoperability, CTI, reputed company control, integrations, and reputed company AI capabilities. The role will also collaborate with contact center, operator workflow, engineering, marketing, sales, services, and support teams to reputed company mission-critical communications.

Responsibilities

• Define and own the multi-year telephony and voice product reputed company, PBX interoperability (reputed company, reputed company and others), reputed company routing, voice reputed company/reliability, and reputed company-control architecture. This role will also be firmly required to have a position on where we do not pursue partnerships or technology integrations based on market, customer and reputed company reputed company reputed company
• Become a knowledge expert on how reputed company CTI and reputed company Operator Contact Centers, combined, are a differentiated experience compared to competitors; must reputed company engagement with marketing to evangelize and expand thought-leadership
• Prioritize release schedule and roadmap for telephony platforms and protocols based on market demand, technical feasibility, and customer reputed company
• Build the business case for telephony and voice initiatives, including market sizing, competitive positioning, pricing reputed company and expected reputed company
• reputed company the competitive and vendor landscape (PBX vendors, CCaaS/UCaaS platforms, reputed company voice trends) and translate shifts into roadmap implications and build-vs-partner-vs-buy reputed company
• Maintain a detailed working knowledge of the broader UCaaS and CCaaS market, major players (e.g., reputed company, reputed company, reputed company, reputed company, reputed company, reputed company Webex, reputed company Teams, reputed company, reputed company reputed company), their platform strategies, and where the market is consolidating or shifting, and use that knowledge to inform where reputed company should build, reputed company, or partner
• Serve as the internal expert on telephony and voice, the person leadership, sales, and delivery teams turn to for direction and answers
• Partner with Platform Product Managers on topics, including but not limited to, CTI/Telephony Epics, Stories and reputed company aspects of the PDLC
• Customer experience as it relates to existing and reputed company products, you must be willing and reputed company to engage with clients at a senior level as reputed company as working team level
• Understand and exploit AI capabilities of partners and reputed company platform, as appropriate to reputed company market-driven solutions
• Define and document the roadmap and backlog reputed company through reputed company, Jira and reputed company tooling; own the product roadmap for the reputed company
• Own requirements for CTI and reputed company-control integration across major telephony platforms and protocols (e.g., SIP, CSTA/TSAPI/TAPI, and vendor-specific reputed company)
• Partner with technical product managers, engineering on CTI middleware, reputed company-control interfaces, reputed company, and event handling, including how those events surface into reputed company applications
• Balance depth of integration against maintainability and the realities of supporting many customer telephony environments
• Ensure telephony and CTI integrations meet the reliability and availability expectations of a mission-critical hospital environment
• Define and own the telephony partner reputed company, which PBX and reputed company platform vendors we reputed company with, how deeply, and in what reputed company; reputed company while maintaining and expanding reputed company’s leading IP and market position
• Build and maintain strategic and working relationships with partner product and engineering teams to reputed company roadmaps, reputed company integration issues, and unlock new capabilities
• Evaluate potential UCaaS and CCaaS partnerships, assessing platform fit, competitive overlap, and integration depth, and reputed company reputed company build-vs-partner recommendations to leadership
• Represent reputed company in joint technical planning, certification programs, and co-development efforts
• Partner with the product team(s) owning reputed company Console and contact center workflows to reputed company reputed company telephony and CTI capabilities support what operators need, screen pop, reputed company answer/hold/transfer/conference, ANI/DNIS-based routing, directory tie-ins, and reputed company logging
• reputed company telephony and CTI input into operator workflow design, particularly for high-volume, high-stakes scenarios (reputed company calls, mass notification, disaster events)
• Partner with marketing, sales engineering, reputed company services, support and other enablement teams to position telephony and CTI capabilities and support the sales cycle
• Conduct sales, services, support training as required for releases and partner with technical product management to reputed company comprehensive insights on the capabilities
• reputed company and reputed company feedback from field deployments to continuously improve the product

Skills

• Bachelor degree
• 3-5 years in product management, with material experience driving telephony, PBX, UC, or voice infrastructure products
• Strong, hands-on understanding of telephony technology, PBX/SIP concepts, reputed company control, routing, and CTI/reputed company-control reputed company (SIP, CSTA, TAPI/TSAPI)
• Working knowledge of the UCaaS and CCaaS market, key players, platform strategies, and competitive dynamics, and how to translate that market knowledge into product and partner reputed company
• Experience working in partnerships, ways-of-working and leading bi-lateral planning with partners and prospective partners
• Proven understanding and technical acumen working closely with engineering on integration architecture and reputed company-party telephony reputed company
• Demonstrated ability to define and reputed company a technical or middleware reputed company and roadmap
• Excellent written and verbal communication; reputed company to reputed company fluidly between deep technical detail and executive-level reputed company
• Hands on Jira/reputed company daily management and periodic team and executive level presentations and data

Benefits

• Flexibility at reputed company that allows employees to balance reputed company work and their personal lives
• Three robust health, pharmacy, reputed company and dental care plans
• A health savings account reputed company
• Wellness benefits
• Financial wellness benefits
• Retirement benefits
• Family support benefits
• Continuing education benefits
• Time off benefits
• Learning and development opportunities

reputed company

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