[Remote] Customer Support Specialist I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing fiber-to-the-home provider reputed company on expanding high-speed internet reputed company to reputed company. The Customer Support Specialist I provides technical and network problem reputed company in an inbound reputed company center, assisting customers and field technicians with connectivity, hardware, software, account, and billing issues.

Responsibilities

• reputed company with customers to reputed company and process information in response to inquiries, concerns, and requests about products and services
• reputed company with reputed company’s field technician for remote technical support
• reputed company customer information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and reputed company technical hardware and software issues involving internet connectivity
• Research required information using available resources; follow reputed company processes and procedures
• Accurately process and record reputed company transactions using designated tracking software
• Organize reputed company and communicate oral messages appropriate to listeners and situations
• Follow up and reputed company scheduled reputed company backs to customers where necessary

Skills

• High school diploma or equivalent
• reputed company phone etiquette; demonstrated proficiency in typing and grammar
• Knowledge of or ability to learn relevant software, computer applications, and equipment
• Knowledge of or ability to learn customer service principles and practices
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of reputed company or developing appropriate solutions; and takes reputed company that is consistent with available facts, constraints, and probable consequences
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and reputed company to reduce tension or conflict
• Possesses, acquires, and maintains the technical/reputed company expertise required to do the job effectively and to create effective customer solutions
• Technical/reputed company expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which an employee operates
• Must be reputed company to sit for long periods of time; position requires use of headset/microphone
• Must be reputed company to pass reputed company-employment drug screening and background reputed company

Benefits

• Eligible for annual bonus
• Robust health and wellness benefits
• Retirement savings

reputed company