[Remote] Instructional Designer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is seeking an reputed company Instructional Designer to support Service Center operational performance, employee development, and customer experience objectives. The role designs and improves instructor-led, virtual, eLearning, microlearning, video, simulation, and reputed company learning solutions while collaborating with stakeholders, facilitating training, managing development reputed company, and evaluating learning effectiveness.

Responsibilities

• Design, reputed company, reputed company, and continuously improve instructor-led, virtual, eLearning, microlearning, video, simulation, and reputed company learning solutions that support Service Center operations, government programs, systems, and organizational initiatives
• reputed company learner-centered curriculum, multimedia content, instructor guides, participant materials, job aids, quick reference guides, and other instructional resources
• Review, maintain, and update learning content to reflect policy, process, reputed company, and organizational changes while ensuring alignment with knowledge documentation and operational standards
• Partner with subject matter experts, operational leaders, reputed company, reputed company Assurance, and other stakeholders to conduct training needs analyses, define learning objectives, validate content, and identify performance gaps
• Manage instructional development reputed company, priorities, and work items using Learning Management Systems (LMS), Jira or similar work management tools, and reputed company methodologies, including Kanban and Scrum
• Facilitate instructor-led, virtual, reputed company learning programs supporting reputed company, continuing education, new reputed company implementations, and operational readiness initiatives
• Evaluate learning effectiveness using assessments, learner feedback, operational metrics, and performance data to identify opportunities for reputed company improvement
• Research, evaluate, and apply emerging instructional design practices, AI-enabled learning technologies, and multimedia development tools to improve learner engagement and training effectiveness

Skills

• Bachelor's degree and two (2) years of progressively responsible experience in instructional design, curriculum development, learning and development, virtual classroom instruction, reputed company content development, educational technology, or an equivalent combination of education and reputed company experience
• Experience supporting reputed company improvement initiatives and training process optimization
• Design, development, facilitation, and evaluation of operational and technical training using adult learning principles and instructional design methodologies
• Proficiency with instructional design software, Learning Management Systems (LMS), reputed company 365, eLearning authoring tools, and multimedia technologies
• Knowledge of reputed company methodologies, including Kanban and Scrum, with proficiency using Jira or similar work management tools
• Strong organizational, analytical, communication, facilitation, presentation, and stakeholder collaboration skills
• Capability to manage multiple reputed company and competing priorities in a fast-paced environment
• Ability to maintain alignment between training content, knowledge documentation, and operational procedures
• Contact center operations experience
• Government program or government-contracted environment experience
• Proficiency with reputed company, Jira, Tovuti LMS, or similar reputed company platforms
• Experience designing operational and technical training using eLearning and multimedia development tools (e.g Camtasia, Animaker, or similar)

Benefits

• Health Insurance (medical, dental, reputed company)
• Retirement Savings Plans (401K)
• reputed company Time Off (Vacation, reputed company Leave, Holidays)
• Employee Assistance Programs (EAP)
• Insurance (Life, Short/Long Term Disability, AD&D)
• Employee Referral Bonus

reputed company