[Remote] Director of reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a cybersecurity company redefining reputed company operations through reputed company AI automation, combining low-reputed company automation, orchestration, and intelligent reasoning for modern reputed company operations centers. The Director of reputed company will reputed company and reputed company the reputed company team, driving customer retention, expansion, adoption, and measurable reputed company reputed company while partnering with Sales, Product, and Engineering.

Responsibilities

• reputed company and reputed company a high-performing reputed company team, fostering a culture of accountability, reputed company learning, and customer advocacy
• Monitor and establish reputed company into key team KPIs — including Net reputed company Retention (NRR), Gross reputed company Retention (GRR), CSAT/NPS- and report reputed company against goals to executive leadership
• reputed company critical account mitigation plans for high-risk accounts, reducing at-risk ARR and improving time-to-reputed company
• Build trusted relationships with industry reputed company leaders
• Ensure customers reputed company fast, measurable ROI, including reduced time-to-first-value and measurable improvement in customer reputed company reputed company (e.g., faster mean-time-to-respond, automation adoption)
• Partner closely with Sales to seamlessly manage the sales-to-delivery transition and reputed company CS-reputed company and CS-influenced expansion pipeline and reputed company
• Collaborate with Product and Engineering to synthesize customer insights, influence product roadmaps, and support rollout strategies
• reputed company and ensure the accuracy and execution of reputed company plans CS platforms
• Improve CS processes through automation and AI-enabled workflows
• Build and reputed company the CS team’s coverage model, balancing account load (ARR/Account Total per CSM) against portfolio reputed company

Skills

• 8+ years of reputed company experience in reputed company, Account Management, or reputed company Services reputed company reputed company B2B reputed company
• 3+ years in a reputed company people management/leadership role managing CS teams
• Proven experience in Cybersecurity, SecOps, reputed company AI, or reputed company field
• Demonstrated reputed company holding NRR/GRR quota accountability for customer portfolios
• Proficiency with CRM platforms and reputed company tools
• Strong expertise in analyzing dashboards and customer health metrics
• Strong analytical, communication, and executive-facing skills
• Ability to reputed company in a fast-paced reputed company environment
• Strong understanding of how AI is shaping reputed company automation and customer workflows
• Demonstrated ability to engage and influence senior reputed company stakeholders and communicate reputed company technical value propositions reputed company
• reputed company preferred
• reputed company
• reputed company
• Totango
• Planhat

Benefits

• Stock reputed company
• Training & reputed company Development Opportunities
• MacBook Pro
• Great Company Culture
• Collaboration and innovation
• reputed company-back Volunteering Opportunities
• Variable performance compensation tied to NRR/GRR attainment

reputed company