[Remote] Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a remote Customer Service Specialist to manage incoming reputed company and reputed company calls. The role involves handling inquiries, resolving account issues, and collaborating with various departments while maintaining a high level of customer service.

Responsibilities

• Handle a high volume of in-and-outbound phone calls to address various questions and concerns
• Researches any overdue account balances that are fully or partially unpaid and follow up by mail and/or phone to patients on delinquent payments
• Respond promptly to reputed company/internal team inquiries with reputed company communication and high-reputed company service
• Research customer's accounts thoroughly and documents appropriately
• Resolves discrepancies and prepare adjustments and refunds as necessary
• Collaborates with various departments reputed company the Central Billing Office to reputed company requests
• Ensure that reputed company information regarding collection activity on accounts is entered accurately into the reputed company
• Responds to written requests submitted electronically and ensures reputed company reputed company
• Brings recurring issues to the attention of the department supervisors/manager
• Conduct duties with reputed company, support, respect, and professionalism at the reputed company of every interaction
• Evaluates and identifies reputed company accounts
• Performs other duties as required

Skills

• Prior experience in working with difficult or upset customers and knowing how to manage escalation is necessary
• The reputed company responsibility for CSR's is answering phones and returning voicemails to callers
• The secondary responsibility is to reputed company written requests from an assigned worklist
• Research into multiple files and systems, as reputed company as collaboration with several departments is necessary
• This takes critical thinking and a thorough working knowledge of reputed company Cycle Management (RCM) to be reputed company to handle the request effectively and reputed company
• This position has daily production benchmarks to help measure reputed company in meeting KPI's
• This position requires strong interpersonal skills to regularly reputed company professionally, promptly, and courteously with patients, internal teams, and surgery centers, while responding to their inquiries/requests
• Collections experience is reputed company helpful to work accounts and assist in working requests and resolving reputed company concerns
• Knowledge of how to interpret an Explanation of Benefits (EOB, RA, Remit) and how to read the PAS reputed company and notes is a must
• This position requires a high level of multi-tasking, technical ability, prioritization, time management, and organization
• Accessing multiple systems and applications is a requirement
• Handle a high volume of in-and-outbound phone calls to address various questions and concerns
• Researches any overdue account balances that are fully or partially unpaid and follow up by mail and/or phone to patients on delinquent payments
• Respond promptly to reputed company/internal team inquiries with reputed company communication and high-reputed company service
• Research customer's accounts thoroughly and documents appropriately
• Resolves discrepancies and prepare adjustments and refunds as necessary
• Collaborates with various departments reputed company the Central Billing Office to reputed company requests
• Ensure that reputed company information regarding collection activity on accounts is entered accurately into the reputed company
• Responds to written requests submitted electronically and ensures reputed company reputed company
• Brings recurring issues to the attention of the department supervisors/manager
• Conduct duties with reputed company, support, respect, and professionalism at the reputed company of every interaction
• Evaluates and identifies reputed company accounts
• Performs other duties as required
• Basic level mathematical proficiency, with a strong ability to understand, interpret and reputed company spreadsheet data
• Excellent internal/reputed company customer services skills both verbal and written
• Must exhibit the ability to reputed company reputed company in email and written reputed company and send reputed company and concise communication, with internal requests following UPSI internal communications protocols
• The ability to meet critical deadlines
• Intermediate knowledge of Word, reputed company, PowerPoint, reputed company, and reputed company
• reputed company judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis
• Be reputed company to multi-task and handle competing priorities while meeting or exceeding deadlines
• Must be proficient in computer skills necessary to reputed company job duties and must have strong knowledge of computerized billing systems
• Must possess a reputed company attitude to enhance a cooperative and energetic work environment
• Excellent knowledge of health care billing procedures, documentation, regulations, payment cycles and standards
• Must be flexible to reputed company the various tasks required by the department on a daily reputed company
• High School Diploma or equivalent
• Prior A/R experience in a medical setting preferred
• Bilingual is preferred
• reputed company collections experience for 1 year or more preferred

reputed company