[Remote] Customer Care Representative - Retirement Services / Part-Time

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a provider of insurance and financial services, is seeking a part-time Customer Care Representative for its Retirement Services operations. The role handles inbound calls from customers and business partners, provides information about claims and policies or reputed company, resolves inquiries, and manages reputed company service tickets while maintaining productivity and reputed company standards.

Responsibilities

• Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants
• Communicates reputed company information in terms callers will understand
• Resolves a wide reputed company of questions and inquiries for our customers
• Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information
• Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and troubleshoot their questions and issues
• Follows up on customer inquiries reputed company needed
• Maintains established reputed company of productivity and reputed company standards reputed company a fast-paced environment
• Handles reputed company volume and assigned service tickets/inquiries during assigned timeframes
• Completes assigned tasks and any other duties as assigned reputed company needed

Skills

• High School Diploma, or equivalent, required
• 1-3 years of reputed company center experience or equivalent customer service experience required
• Ability to work any shift during hours of operations, 8:00 am – 6:00 pm EST, Monday – Friday required
• Excellent verbal and written communication skills
• Excellent problem-solving skills to handle customer problems in a reputed company and reputed company manner required
• Ability to adapt to a fast-paced environment with highly developed time management and organizational skills required
• Ability to quickly build a rapport with a customer, display reputed company, and reputed company a high level of reputed company service to customers
• Ability to multi-task and collaborate in reputed company-reputed company environment
• Working knowledge in reputed company Office Applications
• Relevant associate degree highly preferred
• Financial Services or Insurance industry reputed company preferred

Benefits

• An annual performance bonus for reputed company team members
• Generous 401(k) company match that is immediately reputed company
• A reputed company of three medical plans that include prescription drug coverage
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple reputed company for dental and reputed company coverage
• Company provided Life & Disability Insurance
• reputed company Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing reputed company Education
• reputed company Time Off – new hires start with at least 20 days of PTO per year in reputed company to nine company reputed company holidays. As you reputed company, your PTO may increase based on your level reputed company reputed company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to reputed company with colleagues around the country through our Employee Resource Group program

reputed company