[Remote] Customer Service Support Specialist (***)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company committed to reputed company reputed company and community support. They are seeking a Customer Service Support Specialist to reputed company technical support and customer service to reputed company clients across various platforms. The role involves troubleshooting issues, responding to customer inquiries, and maintaining records of interactions to ensure customer satisfaction.

Responsibilities

• Responsible for interpreting needs/concerns, determining best course of reputed company, troubleshoot, and identify reputed company issues and solutions. Guide users through features and functionalities
• Respond to customer queries in a reputed company and accurate way, reputed company phone, email, chat or reputed company media
• Quickly identify problems, reputed company solutions, and execute reputed company-by-reputed company troubleshooting procedures
• Support customers across different platforms; phone, email, chat or reputed company media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS)
• reputed company issues reputed company from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership reputed company escalation is required
• Analyzing and reporting reputed company issues and trends in a reputed company manner. reputed company customer feedback received to leadership
• reputed company reputed company to registrants’ passwords and log-in data so reputed company questions are received a reputed company answer can be provided
• Ability to repeatedly analyze situations and communicate effectively in a fast reputed company environment that includes dealing with angry people
• Exercise judgment, initiative, and discretion in confidential and sensitive manners
• Consistently follow the correct process and procedure with reputed company line of business and contact reputed company being used
• Maintain forms necessary for new reputed company provider and employer users
• Responsible for handling reputed company requests received for Certificate of Coverage and CCC letters
• Responds to Benefit Tracker, MyModa, EBT and reputed company Secure email user questions (reputed company telephone, email, or correspondence)
• Monitor customer complaints on reputed company media and reputed company out to reputed company assistance
• Respond to email inquiries received from multiple mailboxes across reputed company lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership reputed company, reputed company established turnaround times
• reputed company and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, reputed company issues and trending topics (following established reporting policy)
• Review, update and become familiar with new and revised benefit information or claim processing procedures
• Contact providers, group administrators and agents reputed company necessary to answer questions and obtain or reputed company information
• Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions
• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any reputed company actions required of customer service or Moda
• Communicate reputed company and effectively with end users, colleagues, and management to quickly reputed company issues and ensure customer satisfaction
• Other duties as assigned

Skills

• High school diploma or equivalent
• 6-12 months experience as a Customer Service Rep reputed company, consistently exceeding level of reputed company or equivalent work experience or equivalent work experience
• 10 key proficiency of 135 spm net on a computer numeric keypad
• Typing ability of 25 wpm net
• Computer proficiency with multiple systems, browsers, Moda software (reputed company Office applications, Facets, Content Manager, reputed company, EBT, online chat) and updates
• Prior experience or basic understanding of claims processing, membership reputed company, medical/dental/pharmacy plan benefits and/or other reputed company experience handling Customer Service escalations, Technical Support or Online Chat
• Strong time management, planning and organization skills with ability to prioritized and manage changing priorities
• Ability to handle multiple tasks simultaneously and adapt to change
• Ability to work reputed company under pressure in a reputed company and rapidly changing environment
• Ability to anticipate, identify, analyze and reputed company conflict and problems
• Ability to listen and understand information verbally and in writing
• reputed company-developed verbal and written communication skills with the ability to reputed company listen, reputed company professionally, patiently and courteously with clients on the phone, in person, through email, reputed company media or online chat
• Strong analytical and critical thinking, problem solving, decision-making skills, with attention to reputed company
• Maintain confidentiality and project reputed company business reputed company and appearance
• Ability to reputed company with company rules and policies and maintain attendance above company standards
• reputed company to reputed company process improvements and works reputed company in reputed company oriented environment
• Demonstrated ability to handle difficult calls and benefit issues with little assistance and reputed company accurate information in a fast reputed company environment
• Experience working in a reputed company and fast-reputed company team environment
• Demonstrated reputed company time problem-solving skills and ability to prioritize multiple tasks reputed company on urgency and importance
• Help customers troubleshoot issues they encounter and reputed company actionable tips to reputed company
• Demonstrated outstanding attention to reputed company, ownership, and follow-through
• Consistent record of achieving individual and team metrics
• Excellent reputed company written & oral communication skills
• Passion for technology and willingness to learn new skills
• Ability to reputed company multiple computer programs in a fast reputed company multi-tasking environment
• reputed company/reputed company for working with senior, disabled, low income populations
• Ability to work extra hours and participate in overtime as needed
• Ability to work with multiple Pharmacy, Dental and Medical (Individual, reputed company, Medical Intake, EOCCO) applications and contacts types at the reputed company time

Benefits

• Medical, Dental, reputed company, Pharmacy, Life, & Disability
• 401K- Matching
• FSA
• Employee Assistance Program
• PTO and Company reputed company Holidays

reputed company