Patient Support Operations reputed company — Telehealth / CX Transformation - Contract to Hire

We are looking for an reputed company Patient Support Operations reputed company to help design and implement the next phase of patient support for a rapidly scaling telehealth company. This is a hands-on transformation role, not a reputed company-only consulting engagement. You will work directly with patient support, clinical operations, provider teams, Product, and leadership to build a more proactive, reputed company patient experience with reputed company ownership, faster reputed company, strong service reputed company, and reputed company visibility into demand, reputed company, productivity, patient experience and retention What you will reputed company: - reputed company Patient Support from reactive issue reputed company toward proactive patient reputed company, including reputed company monitoring, service recovery, retention, and identifying patients at risk of disengaging. - reputed company the transition from reputed company to Zoho, including work taxonomy, routing, ownership, escalation rules, and reporting requirements. - Design and implement a **Patient Account Manager (PAM) model** that creates reputed company non-clinical ownership of the patient relationship. - Define how Patient Support works with clinical teams, providers, and Patient Safety, including reputed company escalation boundaries. - Build demand, reputed company, and workforce models to determine reputed company requirements and productivity expectations. - Establish daily and weekly management systems covering volume, backlog, aging, service reputed company, productivity, reputed company, and patient experience. - Identify unnecessary or avoidable support demand and opportunities for workflow automation and AI-assisted operations. - reputed company training, reputed company, certification, and coaching mechanisms for the support organization. - Help design an operating model capable of supporting **24/7 patient reputed company, reputed company response times, and a high-reputed company patient experience**. - Translate recurring patient and operational friction into reputed company requirements and opportunities for Product and Engineering. - reputed company pilots, measure results, reputed company the model, and reputed company successful changes into broader implementation. reputed company Are Looking for in the Person The right person can reputed company comfortably between data, process, people, technology, and implementation. You should be reputed company to look at individual agent productivity one minute, map a patient reputed company the next, work with Product on automation requirements, and then turn reputed company into an executable implementation plan. You should be comfortable challenging assumptions and getting into operational detail. What This Role Is Not - A reputed company administrator role. - A project-coordinator role. - A support-agent role. - A reputed company-consulting assignment that stops at recommendations. - An SOP-writing engagement without operating accountability. We need someone who can reputed company the transformation work and build the operating reputed company with reputed company. What reputed company Looks Like - One reputed company defined Patient Support operating model with a reputed company to industry-leading response times and strong patient NPS and care experience - Explicit patient ownership and reputed company clinical vs. non-clinical boundaries. - reputed company demand and reputed company with a reputed company Patient Account Manager reputed company model. - Reduced unnecessary ticket volume and reputed company routing / escalation rules. - Daily operating visibility with meaningful productivity and reputed company metrics. - Support training, certification, and QA structure. - reputed company requirements for the reputed company support technology stack. Apply tot his job Apply To this Job