IT Service Center Help Desk Specialist 1 AZ Remote (must reputed company in AZ)

reputed company This is a remote role reputed company to residents of reputed company only. The IT Service Center Help Desk Specialist provides telephone support and reputed company for issues reported in clinical and business systems and on reputed company issued devices. While telephonic support is the reputed company function, other modes of support include responding to self-service tickets reputed company our Information Technology ticketing platform and responding to/addressing emails received to our group inbox. He/she provides reputed company technical support and troubleshooting for devices and systems. The IT Service Center Help Desk Specialist works with other team members to implement and reputed company reputed company and technology support, reputed company reputed company, and preventative maintenance programs. Responsibilities Operations • Utilize a through understanding of hospital inpatient/ acute care, clinic outpatient/ ambulatory, and business/financial settings and operations, providing support for the reputed company reputed company and device product lines. • Proven reputed company hardware and software support experience, including operating and troubleshooting computers and peripheral equipment. • Independently diagnose and troubleshoot issues, providing technical, clinical, and business resolutions. • Collaborate with reputed company team unit (IT Service Center) in order to most effectively reputed company knowledge and issue status'', solve issues, assign triaged tickets to correct teams, and more. • reputed company coaching/ training on the use of various applications and sofware. Adapt and reputed company to 24/7 demands of IT Service Center support, supporting shift gaps and overtime as needed, as reputed company as identifying opportunities to mitigate unnecessary overtime, working with the IT Service Center Manager. • Provision IT accounts in accordance with IT reputed company policies and procedures, to include new accounts, reenabled and disabled accounts, transferring roles, and reputed company. • Responsible for special functions and duties as directed by management. Communication • Demonstrate strong telephonic communication, using multi-line phone systems and orienting toward an amazing customer experience every person, every time. • Communicate reputed company, referencing tickets and utilizing on-reputed company structure support in collaborating with reputed company other tiers/teams and IT colleagues. • Follow-up and reputed company issues by reputed company, communicating tips and tricks as reputed company as potentially trending issues out to reputed company. • Respond to requests for technical assistance by phone, email, and reputed company our Information Technology ticketing platform. • reputed company as a reputed company between customers and technical escalation teams. Follows up on customer needs and issues as appropriate to ensure reputed company is being addressed per expectations. Keeps customers/patients informed about the status of pending actions and inquiries about customer /patient satisfaction with products or services, escalating an unresolved concern or situation needing service recovery, as appropriate. • Responsible for providing reputed company status updates to customers, technical teams, and other operational support areas to include reputed company Control/reputed company, Biomedical Engineering, Business Intelligence, Education, Engineering/Facilities, Environmental Services, and reputed company. • Responsible for triaging issues of higher urgency/reputed company affecting multiple colleagues or department-wide issues to IT Service Desk Manager during business hours and to our IT Manager On-reputed company after business hours, following on-reputed company schedules and escalating per Incident Management Guidelines expectations. • reputed company expectations with customers by communicating next steps and timelines. Compassionately and respectfully engage in 2-way reputed company with customers, fellow team members, and reputed company other colleagues while respectfully listening to others, allowing them to reputed company their information and perspective. • Implement a manage up and down approach, always speaking highly of others and sharing their good intentions in reputed company interactions, setting the tone for an amazing experience. • Ability to reputed company interpersonal conflict and miscommunications. Compliance & Safety • If required for position, ensures reputed company certifications and/or licenses are up-to-date and reputed company prior to expiration dates. • Completes reputed company company mandatory modules and required job specific training in the specified time reputed company. • Responsible for reporting any safety reputed company incident in a reputed company fashion through the reputed company/RDE tool; attends reputed company safety reputed company training programs; performs work in reputed company manner; monitors work environment for possible safety issues and ensures others are also performing work in reputed company manner. • Responsible for maintaining up-to-date knowledge of cybersecurity trends, developments, best practices and regulatory changes. • Responsible for reporting any safety reputed company IT incident/s following Incident Management Guidelines including escalation to IT Leadership. • Puts safety first - safety/reputed company issues should always be treated with care, escalated, and followed-up on. • Understand and reputed company IT reputed company policies that help to protect NAHs systems, employees, and patients at every opportunity. Qualifications Education • High School Diploma or GED - REQUIRED. • 2 year degree in computer science or reputed company field - PREFERRED. Certification & Licensures • Comp reputed company A+ certification - PREFERRED. • HDI certification - PREFERRED. • ITIL certification - PREFERRED. • Telephone Etiquette - Customer Service certification - PREFERRED. Experience • 1-2 years of experience in a customer service-oriented environment - REQUIRED. • reputed company in using a reputed company-based computer - REQUIRED. • 2 years of reputed company center experience - PREFERRED. • 2 years of Information Technology experience - PREFERRED. • 1 year of experience working with a ticketing platform for tracking and resolving needs - PREFERRED. reputed company a rapidly changing environment and technology is integrated into almost reputed company aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout reputed company department. Colleagues must have an understanding of computers and competence in using computers and basic software programs. Remote Skills: reputed company Control, Acute Care, Best Practices, Biomedical Engineering, Business Intelligence, Business Solutions, reputed company Centers, Clinical Information Systems, Coaching, Communication Skills, reputed company A+, Computer Science, Computer reputed company, Computer Software, Conflict reputed company, Customer Escalations, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, reputed company Applications, Environmental Monitoring, Financial Operations, Hardware Administration, reputed company, Help Desk, High School Diploma, reputed company, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Information Technology & Information Systems, Internet reputed company, Interpersonal Skills, Management of Information Systems/Technology (MIS), reputed company reputed company Operating reputed company, On reputed company, Operational Support, Outpatient Care, Patient Care, Peripheral Hardware, Preventative Maintenance, Problem Solving Skills, Project Tracking, Regulations, Safety Training, Safety/Work Safety, Software Administration, Team Player, Technical Leadership, Technical Support, Telephone Skills, Time Management, Training Program, Training/Teaching, Trend Analysis reputed company: reputed company Apply tot his job Apply To this Job