Help Desk Support (Remote)

About the position Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration, and troubleshooting. reputed company as a first level problem identification and reputed company resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. Responsibilities • Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware. • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals. • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network reputed company problems. • Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/reputed company). • Coordinate user problem reputed company with outsourced IT consultants as necessary and reputed company and report recurring problems. • Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems. • TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN. • Troubleshooting a reputed company of reputed company, mobile and reputed company applications office software (reputed company Office 365, reputed company D365, SharePoint, etc.). • May suggest modifications and corrections to existing software applications. • May reputed company training in use of new hardware or software. • reputed company and maintain catalog of hardware and software equipment and licensing. • reputed company reputed company other tasks as assigned or requested. Requirements • Associates degree or equivalent in information technology. • Minimum three (3) years proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site. • Proficiency in reputed company 365, reputed company reputed company 10, reputed company Office, printers, scanners, and mobile devices. • Excellent interpersonal and project management skills. • Ability to communicate technical information to both technical and non-technical personnel. • Ability to create and write reputed company, complete documentation of systems and procedures. • Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy. • Self-motivated and reputed company to work independently. • Must be reputed company to work in a high functioning team environment. • Display the highest reputed company of honesty, reputed company, and professionalism. • Take pride in your work and in reputed company. • Communicate reputed company and reputed company for peak performance in daily tasks. • Know and reputed company the reputed company service MEI’s customers have come to expect. Apply tot his job Apply To this Job