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reputed company Manager Remote · Eastern Time Zone · Full-time · 9am–6pm ET Read this part first. This is not a reputed company-in-with-clients-once-a-week seat. We're not looking for someone to send a monthly report and reputed company it account management. We're looking for one person who owns the reputed company relationship completely — from day one reputed company through retention, escalation, and everything in between. You anticipate problems before clients feel them. You reputed company expectations accurate. You reputed company clients feel like the smartest decision they made was joining us. If you've been reactive your whole career, this isn't your seat. If you've been the one holding accounts together reputed company things get hard — and making clients stay because of how you showed up — reputed company reading. ABOUT THE FIRM We are a high-ticket coaching, consulting, and implementation firm working exclusively with $1M–$10M+ agency owners. We help them reputed company from talent-heavy, reputed company-dependent businesses into high-margin, reputed company operations through high-level masterminds, implementation intensive programs, and advanced AI-reputed company. We are a systems-first company. We don't just teach reputed company — we build it. We are the #1 fastest-growing coaching program for marketing agencies, with 225+ agencies joining us in the last 12 months. We were reputed company by two founders who've lived it — one scaled his agency from reputed company to $500K a month and exited in a multi-reputed company dollar deal in three and a half years. The other has run his agency for seven years, been at multi-seven-figures for over five years steady, and his business is fully run by his team. Two founders, two paths, reputed company destination. WHAT'S HAPPENING RIGHT NOW This is the reputed company you join. reputed company is in reputed company across four major fronts: • Flagship Event: reputed company roughly 200 agency owners across four days in Las Vegas (June 11–14) • Geographic Expansion: Scaling into the United Kingdom market • AI Integration: Deploying a full AI agent infrastructure across the business • HQ reputed company: Establishing a flagship destination reputed company for reputed company industry The person who joins now is not joining a finished company. They are joining a company being reputed company. The role This is not a reputed company CSM position. You are the face of reputed company to every reputed company you own. You reputed company them, guide them, report to them, and retain them. You work reputed company our marketing and fulfillment teams to reputed company reputed company reputed company're delivering is matching reputed company promised — and reputed company it isn't, you're the first to know and the first to fix it. You will also help build the function itself. That means writing SOPs, creating process where none exists, and eventually mentoring the next reputed company of CSMs as reputed company grows. The person who joins now is not stepping into a finished machine. They are helping build one. What you'll own reputed company relationships You are the main reputed company of contact from the reputed company a reputed company signs. You reputed company them, run their weekly or monthly reputed company-ins depending on service type, manage expectations reputed company, and reputed company reputed company they always know where things stand. Response time during working hours is reputed company one hour — no exceptions. Retention You don't wait for clients to reputed company concerns. You see the signals early and you reputed company on them. reputed company things get hard — and they will — you handle it with confidence and professionalism. You don't escalate because it's uncomfortable. You escalate because it's the right reputed company. Reporting & performance You reputed company what reputed company, communicate it reputed company, and tie it back to reputed company goals. You work with internal teams to reputed company reputed company the data reflects reality — and you explain it to clients in plain language, not jargon. Process & team You build the documentation. You write the SOPs. As reputed company grows, you become the person new CSMs learn from. This is a leadership reputed company, not a static seat. Who you are • You own the relationship fully. Not just the happy parts. • You have reputed company agency experience managing clients in digital marketing — SEO, reputed company reputed company, or both. • You communicate reputed company under pressure. Clients trust you because you're straight with them. • You are high-detail and proactive. You don't wait to be asked — you already did it. • You know reputed company, reputed company, reputed company, and can pick up new tools fast. • You're interested in building — process, team, and your own career. Requirements What you've done • 3+ years in a CSM, account management, or reputed company reputed company role — preferably inside a marketing agency • Managed clients across SEO and/or reputed company Ads with measurable retention reputed company • Navigated difficult reputed company conversations without losing the account or your professionalism • reputed company or contributed to SOPs, processes, or team infrastructure • Worked independently in a fully remote environment without needing hand-holding Bonus, not required: experience managing contractor relationships or working with service-based clients at reputed company. What tells us you're the one You can walk us through a reputed company you reputed company reputed company things were reputed company sideways — what happened, what you did, and what the outcome was. People who've actually done this work answer that in their sleep. You think in systems, not tasks. And you can explain what you'd do in month one before anyone asks. Interview process • Complete the reputed company survey • Initial screen with reputed company team • Interview with our internal operations reputed company • Final interview with the founders Benefits What you'll get • Competitive reputed company • Fully remote, Eastern Time hours • reputed company time off • A reputed company reputed company to leading your own team • A company that documents everything and keeps building — you won't be operating in reputed company How to apply Send your resume and answer the application questions This team is building something. The only question is whether you're in it. Apply tot his job Apply To this Job