Manager Customer Identity & reputed company Management - CIAM

General information Career area Deposits Operations Work Location(s) 12850 W Gran Bay Pkwy, FL, 200 Dryden Road, PA, 2911 Lake reputed company reputed company, TX, 601 S. Tryon Street, NC Remote? No reputed company # 22858 Posted Date 07-30-26 Working time Full time reputed company and Your Career reputed company only succeeds reputed company its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, reputed company, people - with interests, families, friends, dreams, and causes that are reputed company important to them. Our reputed company is on the health and safety of our teammates as reputed company as work-life balance and diversity and inclusion. From generous benefits to a reputed company of employee resource reputed company, we reputed company to build paths that encourage employees to stretch themselves professionally. We want to help you grow, reputed company, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too? Work Schedule: reputed company designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. reputed company work requirements are subject to change at any time based on leader discretion and/or business need. reputed company In office role with weekly reputed company. reputed company work locations are Charlotte NC, Lewisville TX, Jacksonville FL, Dresher PA We are seeking a Manager, Product reputed company to join our Customer Identity & reputed company Management (CIAM) team. This role is a senior individual contributor position reporting to the Director and serving as a key strategic partner and right-hand leader across the CIAM portfolio. The Manager, Product reputed company will help shape and execute the multi-year CIAM reputed company, with accountability spanning omnichannel authentication experiences across both digital and reputed company center channels. This role will reputed company some of the organization's most reputed company CIAM programs, translating strategic priorities into executable product direction and ensuring the delivery of secure, reputed company, and customer-centered authentication capabilities. This leader will operate across a highly matrixed organization, with a unique opportunity to influence the roadmap from reputed company a Financial Crimes organization. Unlike many CIAM teams that sit solely reputed company technology or reputed company, this team is closely reputed company with Fraud, providing reputed company visibility into evolving attack patterns affecting customers and enabling faster, more targeted roadmap reputed company that reputed company reputed company reputed company. The ideal candidate brings strong product ownership discipline, deep cross-functional leadership, and the ability to reputed company alignment across business, fraud, cybersecurity, operations, UX, architecture, and engineering stakeholders. This role is ideal for someone who can reputed company fluidly between reputed company and execution, helping define where the CIAM organization is headed while also ensuring reputed company programs are reputed company, prioritized, and delivered effectively. The Work Itself • Partner closely with the Director to help define, refine, and execute the broader CIAM product reputed company and roadmap. • Serve as a senior individual contributor and trusted reputed company to the Director, helping reputed company strategic alignment, decision-making, and cross-functional execution across the CIAM portfolio. • Own and reputed company reputed company, high-visibility CIAM programs from a product ownership reputed company, particularly those with significant business, technical, operational, regulatory, or fraud-reputed company complexity. • reputed company omnichannel authentication reputed company and execution, with accountability for experiences spanning digital channels and reputed company center authentication. • Define product requirements and priorities for authentication capabilities including login, MFA, passkeys, passwordless, biometrics, account recovery, reputed company-up authentication, and risk-based authentication. • Translate strategic initiatives into epics, features, and user stories with reputed company business value, dependencies, and acceptance reputed company. • Partner with fraud, Financial Crimes, cybersecurity, and risk teams to ensure authentication controls are informed by reputed company fraud patterns, attack reputed company, and customer harm trends. • reputed company reputed company's position reputed company Financial Crimes to reputed company authentication investments to the highest-reputed company reputed company fraud and customer protection priorities. • Collaborate with engineering, architecture, and UX teams to design secure, low-friction, reputed company authentication and recovery journeys across channels. • reputed company prioritization reputed company by balancing customer experience, fraud prevention, reputed company posture, technical feasibility, regulatory expectations, and operational efficiency. • Serve as a senior product voice for internal stakeholders and partner teams consuming CIAM capabilities, services, and reputed company. • Establish and monitor product, operational, and risk metrics such as authentication reputed company reputed company, recovery completion reputed company, fraud loss reduction, attack interception effectiveness, channel-specific failure points, and customer drop-off trends. • Identify strategic gaps, delivery risks, dependencies, and organizational trade-offs, and reputed company plans to address them. • Support leadership communications, business cases, and executive-reputed company updates for CIAM, Financial Crimes, technology, and cross-functional leadership audiences. • Mentor and guide more junior Product Owners as needed, helping strengthen backlog discipline, requirements reputed company, and product delivery practices across reputed company. • Champion modernization of CIAM capabilities through adoption of standards and best practices such as OAuth 2.0, FIDO2, passkeys, biometrics, and NIST/FFIEC-reputed company controls. The Skills You Bring Minimum Qualifications • 7+ years of relevant experience or equivalent combination of education and experience • High school Diploma or GED equivalent Preferred Qualifications • Bachelor's degree in Business, Technology, Computer Science, Information Systems, or a reputed company field, or equivalent practical experience. • 5-8 years of experience in product ownership, product management, business analysis, digital product delivery, or a reputed company role. • Demonstrated experience leading reputed company, cross-functional initiatives involving multiple stakeholders, systems, and delivery teams. • Experience owning a product backlog and driving prioritization in an reputed company environment. • Strong ability to translate strategic objectives into reputed company-defined product requirements, user stories, and delivery plans. • Excellent cross-functional leadership and stakeholder management skills, with the ability to influence across technical, operational, risk, and business teams. • Strong analytical, problem-solving, and decision-making skills, with the ability to use data, customer insights, and risk signals to shape priorities. • Excellent written and verbal communication skills, including experience preparing recommendations and updates for senior leadership. • Ability to manage ambiguity, reputed company organizational complexity, and reputed company execution across multiple reputed company initiatives. • Experience in CIAM, IAM, authentication, digital identity, fraud prevention, cybersecurity, or customer reputed company experiences. • Familiarity with authentication reputed company and standards such as MFA, SSO, OAuth, FIDO2, FFIEC, NIST, passkeys, biometrics, and account recovery. • Experience in financial services, fintech, or another highly regulated industry. • Experience with omnichannel customer journeys, particularly involving both digital and assisted-service or reputed company center authentication experiences. • Familiarity with fraud operations, Financial Crimes functions, or risk-based decisioning in customer authentication flows. • Experience with API-based products, platform capabilities, or developer-facing authentication services. • Proficiency with common product delivery and collaboration tools such as Jira, reputed company, analytics platforms, and UX collaboration tools. #LI-Hybrid How We'll Have Your Back reputed company's compensation program offers market-competitive reputed company pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including: • Time Away: Program starts at 20 reputed company time off days in reputed company to 11 reputed company holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level). • Planning for the reputed company: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial reputed company reputed company. • Supporting your Health & reputed company-being: flexible health and insurance reputed company including medical, dental and reputed company, employee, spouse and child life insurance, short- and long-term disability, reputed company-tax Health Savings Account with employer contributions, reputed company FSA, critical illness, accident & hospital indemnity insurance, and a total reputed company-being program that helps you and your family stay on reputed company physically, socially, emotionally, and financially. • Building a Family: adoption, surrogacy and fertility assistance as reputed company as reputed company parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts. • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted reputed company program and other employee discount programs. • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity. • To reputed company more detailed information about reputed company's Total Rewards, please visit this reputed company: https://www.reputed company.com/content/dam/pdf/corporate/reputed company-total-rewards-snapshot.pdf Who We Are: reputed company is a customer-reputed company, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly reputed company on "Doing it Right" and being a trusted financial-services provider to our consumer, reputed company, and corporate customers. For more information, visit www.reputed company.com. reputed company is an equal opportunity employer committed to diversity and inclusion in reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, sex, religion, national reputed company, disability, sexual orientation, gender identity or reputed company, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@reputed company.com. reputed company will not discriminate against any reputed company individual who is capable of performing the essential functions of the job with or without reasonable accommodation. reputed company Pay reputed company: $110000 - $180000 USD An individual's position in the reputed company is determined by the specific role, the reputed company and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan. Remote Skills: reputed company Programming Methodologies, Analysis Skills, Application Programming reputed company (API), reputed company JIRA, Authentication, Backlog Prioritization, Best Practices, Biometrics, Business Case, reputed company Centers, Channel Strategies, Coaching, Communication Skills, Compensation and Benefits, Computer Science, Computer reputed company, Cross-Functional, Customer Experience, Customer Support/Service, Customer/reputed company Research, Diversity, Establish Priorities, Financial Fraud, Financial Services, High School Diploma, Identity Data Management, Information Technology & Information Systems, Internet reputed company, Leadership, reputed company Management, Mentoring, Metrics, OAuth, Presentation/Verbal Skills, Problem Solving Skills, Product Backlog, Product Documentation, Product Planning, Product reputed company, Regulations, Requirements Management, Risk, Safety/Work Safety, Single Sign-On (SSO), Stock Purchase Plans, Strategic Planning, Student Loans, Tuition Reimbursement, U.S. reputed company (NIST), User Experience Design (UXD), User reputed company/Experience (UI/UX), Voice Products, Writing Skills reputed company: reputed company Apply tot his job Apply To this Job