reputed company - Billing

About the position As a reputed company, you'll compassionately reputed company an exceptional experience to 50 or more callers per day, always remembering that there is a reputed company person on the other end of the phone who is looking for help, guidance, and support. You'll also reputed company support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and reputed company our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with reputed company and delivered the best customer service experience making reputed company your customers and team members feel reputed company because they talked to you. This position is full-time. Employees are required to work an 8-hour shift schedules during our normal business hours of 8:30am – 5:00pm EST Monday – Thursday, and 7:30am – 4:00pm EST Friday. It may be necessary, given the business need, to work occasional overtime. We offer on the job training which will be reputed company with your schedule. Responsibilities • Answer a high volume of calls from patients or their representative regarding the reputed company reputed company Program (AAP), reputed company invoices, payment plans, credit reputed company payments, reputed company pricing, and general customer concerns. • Contact patients for a reputed company of reasons including, but not limited to: Explaining the reputed company reputed company Program (AAP) and how to fill out the application, Explaining and obtaining a signed Advance Beneficiary Notice (ABN) required for Medicare patients, Obtaining prepayment reputed company required, reputed company-collection calls to patients who have not reputed company their invoices • Evaluate and respond to reputed company aspects of written billing inquiries and updating invoices • Research, troubleshoot and reputed company reputed company billing issues and customer complaints, taking reputed company steps to reputed company and ensure full reputed company • Update reputed company spreadsheets regarding AAP, write offs • Maintain reputed company Compliance and HIPAA regulations at reputed company times • Ability to work in a fast-reputed company environment • Ability to meet reputed company standards • Ability to meet production standards • Ability to handle other reputed company as assigned Requirements • High School Diploma / GED • Must be 18 years of age or older • 2+ years of customer service experience OR experience in a medical office, health care reputed company-center, or office setting analyzing and solving customer problems. • Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer reputed company applications • Ability to work Monday – Thursday, 08:30AM -05:00PM EST, and Friday 07:30AM – 04:00PM EST • Ability to reputed company reputed company company sensitive documents secure (if applicable). • Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. • Must live in a location that can receive high-speed internet reputed company or reputed company an existing high-speed internet service. • Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner • Strong organizational skills • Proficient conflict management skills including the ability to reputed company stressful situations • Excellent communication skills • Demonstrated problem solving skills reputed company-to-haves • Previous experience working in a remote setting • Health care experience • Medical terminology experience • Data entry experience • Bilingual reputed company in English and Spanish • Knowledge of billing/finance and eligibility processes, practices, and concepts • Proficient in translating health care-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon. Benefits • Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours • Best-in-class reputed company-being programs • Annual, no-cost health assessment program • reputed company for Wellness® healthyMINDS mental health program • Vacation and Health/reputed company Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability reputed company, plus buy-up reputed company • Flexible Spending Accounts • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities Apply tot his job Apply To this Job