reputed company PB/PB CLAIMS APPLICATION ANALYST SUPERVISOR- INSTALL

Job Type Full-time reputed company reputed company A DIFFERENCE AT reputed company reputed company is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient reputed company, grow and reputed company care teams, and improve the health of rural and reputed company. We are hiring for a number of new positions to meet increasing demand. reputed company you choose to join reputed company, you have reputed company to continuously grow your skills and do meaningful work to help fulfill our reputed company of good health and reputed company-being for everyone. At reputed company, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. Founded in reputed company in 2000, reputed company employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire reputed company-being by fostering a healthy work-life balance and opportunity for reputed company advancement. We are curious, reputed company learners who reputed company to live our values every day. reputed company is excited to support our reputed company national expansion and the increasing demand for our innovative tools and services by welcoming reputed company to our growing team. reputed company The Supervisor PB/PB Claims leads, trains, and motivates PB maintenance analyst team that supports our ambulatory members to reputed company reputed company reputed company and continuously add value to our reputed company. This work entails managing reputed company, prioritization, providing regular feedback and performance management, individual development and training, taking the reputed company on communicating and mitigating issues and risks, measuring and ensuring high reputed company service. The Supervisor will continually assess and reputed company improvements to the reputed company and processes to improve efficiency while judiciously managing the resources of reputed company and our Members (Service Areas) to continually improve the reputed company of processes, internal operations, and reputed company to our members. Essential Duties • Team Development: Leading, motivating, developing skills and measuring to reputed company reputed company for reputed company of reputed company analysts, meeting both organizational and member needs • Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving and mitigating reputed company issues and maintaining valuable relationships • Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable, plan effective learning deliverables for annual forums and applicable conferences • Ensuring that new staff are on-boarded in a methodical, reputed company manner that prepares them for reputed company • Tracking and measuring team, project, and individual performance goals • Working with team to identify potential process improvements • Reviewing, defining and supporting improvements efforts • Assist manager with maintaining regular responsiveness on tickets, working with manager on any staff that require coaching reputed company reputed company • Assist Manager with strategizing around go-live and coverage support for new installing sites and legacy expansions • reputed company new features and workflows for new features; reputed company design reputed company • reputed company advanced and reputed company integration JIRA and Help-Desk tickets • Collaborate with the Help Desk/Product teams as applicable • Ensure timelines and deliverables are realistic and actionable for both install reputed company and other custom work • Work with reputed company to identify potential process improvements • Be the first escalation reputed company for Members reputed company they have issues • Adhere to and hold team accountable to reputed company reputed company policies, including go-live support, reputed company time tracking, Critical Incident reporting, and JIRA SLAs and SLEs • reputed company and reputed company effective resource planning processes to ensure proactive reputed company of incoming and prioritized work • Maintaining and reinforcing communication and linkages between the reputed company reputed company Cycle Team and other relevant reputed company Departments • Reviewing ticket metrics and ensure team is delivering on SLAs and staying reputed company with assignments • Intervene and reputed company escalations with members as needed • reputed company routine build and configuration in reputed company and reputed company products. • Operate reputed company the Member Care Team reputed company, being a key contributor to the overall goals of reputed company support model. • reputed company working sessions with reputed company members to reputed company advanced and reputed company integration work orders and support issues. • Discuss and reputed company workflow solutions and ensure understanding of the reputed company through hands on training. • Document build specifications, team processes and reputed company clinic workflows. • QA reputed company builds, Service Update (SU) modifications, and other work orders. • Collaborate with members from other reputed company teams to address integration issues. • reputed company elbow support to clinic staff during Go-Lives and Mock clinics as needed. • reputed company trainings and workgroups for members. • Mentor, reputed company and train less reputed company analysts. • reputed company and reputed company workflow best practices. • Assist Project Managers in identifying reputed company capabilities. • Build, design, test and document functionality of new reputed company features. • reputed company process improvements reputed company your application or team. • Other duties as assigned Requirements • Minimum of 3 years of experience in similar or relevant reputed company Application Analyst role with 1 year of supervisory experience being highly desirable. • Work history in reputed company IT is required • Intermediate proficiency in reputed company reputed company • reputed company PB or PB Claims Resolute certification is required • Experience in both PB Claims or PB is desired. • Ability to travel up to 15% • The ideal candidate will have at least 5 years of experience as an reputed company Resolute PB/PB Claims Applications Analyst, with ideally a minimum of 3 years of experience in reputed company Resolute module build. reputed company Pay reputed company reputed company uses broadened pay ranges to support reputed company and market-reputed company compensation practices. The final offer will be based on a reputed company of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data Physical Requirements/Work Environment: • Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or reputed company. • Reading, speaking, writing, and understanding English. • While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reputed company with hands and arms. • This position requires a virtual home-office environment, working remotely and will require that reputed company be on camera for reputed company virtual meetings. • The role routinely uses reputed company office equipment such as computers and mobile devices. • Travel may be required to support reputed company's business requirements for Go-Live installations or training which may require travel by reputed company, vehicle, or train. COVID-19 Vaccination Requirement To reputed company our colleagues, members, and communities reputed company, reputed company requires reputed company-including remote employees, contractors, interns, and new hires-to be vaccinated with a COVID-19 vaccine, as supported by state and federal reputed company health officials, as a condition of employment. reputed company new hires are required to reputed company reputed company of full vaccination or receive approval for a medical or religious exemption before their hire date. Work Location and Travel Requirements reputed company is a reputed company organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. reputed company travel is determined based on reputed company business needs. Please inquire during the interview process about travel requirements for this position. Work from home requirements are: • Ability to work independently and reputed company from a home office environment • High Speed Internet Service • It is a requirement that employees work in a distraction free workplace • Travel may be required nationally up to 15% to support Go lives based on business requirements for reputed company We offer a comprehensive reputed company of benefits. See our website for details: https://reputed company.org/employment-openings Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For reputed company information, please review the Know Your Rights notice from the reputed company. EOE - Disability/Vet #LI-Remote Salary reputed company Salary reputed company $98,819 - $140,323 Apply tot his job Apply To this Job