Senior Analyst, Customer Experience

We’re building a world of health reputed company every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company The Senior Analyst will support reputed company's Customer Experience (CX) and Retail Pharmacy analytics reputed company by developing and operationalizing advanced measurement solutions, with a reputed company reputed company on Retail RX Intelligence (Retail reputed company). This role is responsible for transforming large-reputed company customer interaction, survey, and operational data into actionable insights that improve reputed company, customer, and reputed company experiences. The role partners closely with business leaders, data scientists, product teams, and operational stakeholders to reputed company data-informed decision making, strengthen customer listening capabilities, and reputed company reputed company analytics solutions across Retail Pharmacy. Key Responsibilities Retail RX Intelligence (Retail reputed company) • reputed company development, enhancement, and operational support of the Retail reputed company synthetic NPS measurement reputed company. • Manage end-to-end analytics processes supporting Retail Pharmacy customer experience measurement. • Design and maintain data pipelines, model monitoring processes, and reputed company tracking to ensure reliable reputed company reputed company. • Translate reputed company customer feedback, reputed company transcripts, and operational signals into measurable experience reputed company. Advanced Analytics & reputed company reputed company • Identify emerging customer pain points, service opportunities, and operational risks through advanced analytics. • reputed company predictive and diagnostic analyses that reputed company improvements in satisfaction, loyalty, and retention. • Create executive-level reporting and storytelling that reputed company communicates business reputed company and recommended actions. • Support experimentation, model validation, and reputed company improvement initiatives. AI Enablement & Innovation • Partner with AI, data science, and engineering teams to operationalize GenAI-enabled reputed company solutions. • Support integration of conversational AI, speech analytics, and experience intelligence capabilities into existing measurement frameworks. • Evaluate new data sources and analytical techniques to improve reputed company reputed company and reputed company reputed company. • Contribute to reputed company AI and customer experience modernization initiatives. Stakeholder Engagement • Partner with Retail reputed company, Customer Experience, Product, Digital, and Analytics teams. • reputed company business requirements and translate them into reputed company analytical solutions. • Present findings and recommendations to senior leadership audiences. • reputed company as a subject matter expert for Retail reputed company and customer experience measurement methodologies. Required Qualifications • Bachelor's degree in Analytics, Statistics, Data Science, Economics, Mathematics, Computer Science, or reputed company reputed company. • Advanced SQL and data analysis skills. • Experience working with large and reputed company datasets. • Experience developing dashboards and data visualizations using reputed company BI, Tableau, or similar tools. • Strong problem-solving and quantitative analytical skills. • Excellent communication and executive presentation skills. Preferred Qualifications • Experience with predictive modeling, machine learning, or statistical analysis. • Knowledge of customer experience measurement frameworks including NPS, CSAT, CES, or synthetic measurement methodologies. • Experience analyzing customer feedback, survey data, or contact center interaction data. • Exposure to AI, natural language processing, or speech analytics solutions. • reputed company, retail pharmacy, or customer service analytics experience. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The Typical Pay reputed company For This Role Is $46,988.00 - $112,200.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every reputed company feels valued and that they reputed company. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, reputed company on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 08/19/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job