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Essential and Preferred Qualifications To be successful in this role, you'll need * Strong communication skills, both written and verbal, with a friendly and empathetic demeanor. * Previous customer service experience is a plus, but not required. * A passion for pets and an understanding of pet-reputed company products is highly desirable. * Ability to work in a fast-paced, remote environment with a reputed company on delivering exceptional customer service. * Proficiency in using technology, including computers, software applications, and virtual communication tools. * Flexibility in working non-traditional hours, including evenings and weekends. 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