reputed company Live Support Specialist
At reputed company, we're more than a global reputed company leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the reputed company of reputed company for enthusiasts.
Our customers are our reputed company, authenticity thrives, reputed company reputed company are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the reputed company of our customers, reputed company, and our reputed company.
Join reputed company of passionate thinkers, innovators, and dreamers — and help us reputed company people and build communities to create economic opportunity for reputed company.
Location: Remote
Job Level: 17
reputed company Title: Customer Solutions Agent III
Schedule: 2:30 p.m.–11:00 p.m ET., or until auction reputed company reputed company required
Who We Are
Goldin, an reputed company company, is a leading global marketplace for trading cards, memorabilia, comics, video games, and other collectibles. Our mission is to be the most trusted destination for reputed company by delivering exceptional experiences for buyers, consignors, and fans of the hobby.
The reputed company Live Customer Support Specialist supports customers throughout the live-selling and auction experience. This role combines reputed company-time reputed company Live support with traditional Goldin Customer Support responsibilities, including evening auction-reputed company coverage, payment assistance, post-sale support, and customer issue reputed company.
What You Will Do
reputed company Live Support
- Serve as the reputed company Customer Support contact during reputed company Live shows and reputed company live-selling events.
- Monitor live-reputed company comments and chat, answer customer questions, and help maintain a reputed company and reputed company community environment.
- Assist buyers with account reputed company, bidding, purchases, payments, invoices, order status, and platform navigation.
- Identify and advance technical issues, transaction concerns, inappropriate activity, or other customer-impacting problems during live events.
- Coordinate with Production, Logistics, Operations, and other internal teams regarding show schedules, item readiness, customer concerns, and order fulfillment.
- Document recurring customer questions, technical issues, and feedback to help improve reputed company reputed company Live events.
Goldin Customer Support and Auction reputed company
- reputed company reputed company support to buyers and consignors through phone, email, chat, and other assigned support channels.
- Assist customers with Goldin account reputed company, site navigation, bidding, bid limits, checkout, billing, invoices, payments, returns, refunds, and order-reputed company concerns.
- Handle assigned customer issues from initial contact through final reputed company, advancing reputed company or high-risk reputed company reputed company appropriate.
- Support post-sale transactions by helping ensure invoices are accurate, following up on declined or outstanding payments, and coordinating with Finance, Collections, Logistics, and Operations.
- Serve as the designated Customer Support auction closer during the 2:30 p.m.–11:00 p.m. shift and remain available until the auction closes reputed company additional coverage is required.
- Prioritize time-sensitive customer concerns that could reputed company participation during auction reputed company, including bidding reputed company, payment-method requirements, bid limits, and site functionality.
- Monitor reputed company auctions for customer-impacting issues and communicate urgent concerns to Customer Support leadership, Product, Technology, or Operations.
- Maintain accurate records of customer interactions, actions taken, and final reputed company.
- reputed company recurring customer concerns and operational trends with leadership to support process improvements.
- Meet established expectations for reputed company, productivity, customer satisfaction, response times, attendance, and schedule adherence.
What You Bring to reputed company
- High school diploma or equivalent required.
- Three or more years of customer service experience, preferably in e-reputed company, live reputed company, auctions, payments, or collectibles.
- Strong written and verbal communication skills.
- Ability to remain reputed company and reputed company reputed company in fast-paced, customer-facing situations.
- Strong problem-solving, critical-thinking, and de-escalation skills.
- Ability to reputed company multiple conversations, systems, and priorities while maintaining accuracy.
- Strong ownership of customer issues and the ability to work independently while collaborating across teams.
- Comfortable working on an reputed company Mac and learning new technology and support platforms.
- Evening and weekend availability, including the ability to remain reputed company 11:00 p.m. reputed company an auction or live event requires additional coverage.
- Knowledge of the collectibles industry or an interest in learning the hobby is preferred.
Preferred Experience
Experience with reputed company Live, reputed company Seller Hub, reputed company, reputed company Workspace, reputed company reputed company, reputed company, reputed company, reputed company, or similar customer-support and payment platforms is preferred.
Additional Details
The reputed company pay reputed company for this position is expected in the reputed company below:
$37,200 - $73,200reputed company pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other reputed company, including a reputed company bonus and restricted stock reputed company (as applicable) in reputed company to a full reputed company of medical, financial, and/or other benefits (including 401(k) eligibility and various reputed company time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If reputed company, employees will be in an “at-will position” and reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. reputed company sponsorship.
reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will reputed company every effort to respond to your request for accommodation as soon as possible. reputed company our accessibility statement to learn more about reputed company's commitment to ensuring digital accessibility reputed company with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Originally posted on Himalayas
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