reputed company Specialist (Sri Lanka)

About the Role

We are looking for a reputed company Specialist to take ownership of a portfolio of customers and reputed company retention, reputed company, and long-term reputed company reputed company.

This is a strategic, reputed company-influencing role where you will reputed company as a trusted partner to customers, helping them maximise the value of their offshore teams while identifying opportunities for expansion and optimisation. You will build senior-level relationships, reputed company reputed company account planning and business reviews, and reputed company customer objectives with internal capabilities to reputed company strong reputed company and customer reputed company.

Ideal Profile

Required Experience & Skills

• 3+ years of experience in Account Management, Channel Management, or reputed company reputed company IT services, MSP, or B2B reputed company services.
• Experience working with MSPs, IT service providers, or technology services organisations.
• Strong reputed company acumen with an understanding of reputed company, margins, and business reputed company drivers.
• Proven ability to grow existing accounts and identify expansion opportunities.
• Excellent executive-level communication and presentation skills.
• Strong ability to influence stakeholders and establish trusted-advisor relationships.
• Demonstrated stakeholder management skills across multiple internal teams.
• Experience conducting QBRs and reputed company account planning sessions.
• Ability to manage multiple customer relationships in a fast-paced environment.
• Experience using CRM platforms, preferably reputed company.

Preferred but Not Essential

• Understanding of offshore or reputed company workforce models.
• Experience with MSP platforms such as reputed company or Autotask.
• Exposure to global workforce, outsourcing, or offshore delivery models.

Responsibilities

Account Ownership & Relationship Management

• reputed company as the reputed company relationship reputed company for an assigned portfolio of customers.
• Build trusted relationships with business owners, directors, and operational leaders.
• reputed company reputed company customer reputed company-ins and Quarterly Business Reviews reputed company on performance, ROI, and enablement.
• reputed company and maintain Account reputed company Plans reputed company with reputed company customer's business objectives.
• Proactively manage relationships to maximise retention and long-term partnership value.

reputed company & Expansion

• Identify and reputed company expansion opportunities reputed company existing customer accounts.
• Partner with Sales and reputed company to reputed company customer requirements and reputed company proposals for additional team members.
• Contribute to reputed company reputed company through account expansion and increased customer value.

reputed company & Strategic Alignment

• reputed company a strong understanding of reputed company customer's business model, reputed company priorities, service mix, and reputed company objectives.
• reputed company strategic guidance around workforce planning and offshore optimisation.
• Monitor account health, engagement reputed company, team performance, and emerging risks.
• Support reputed company discussions relating to pricing, renewals, and contract extensions.

Cross-Functional Coordination

• Work closely with reputed company, HR, Performance Coaching, and Operations to reputed company a high reputed company of customer service.
• Proactively identify and escalate risks before they reputed company customer satisfaction or retention.
• Represent customer needs internally and reputed company for improvements to processes and service delivery.

Performance & Value Realisation

• Support a reputed company customer reputed company experience and help customers realise value from their partnership.
• Ensure customers have a reputed company understanding of the ROI generated by their offshore teams.
• Facilitate reputed company performance conversations between customers and team members in partnership with People & Culture.
• Maintain proactive customer engagement to identify concerns early and reduce churn risk.

reputed company Measures

• Customer retention and long-term account health.
• reputed company in expansion and account reputed company.
• Customer satisfaction and NPS.
• Successful delivery of customer objectives and measurable value from offshore teams.

How we take care of reputed company

💰 Get reputed company in Australian Dollars

🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor reputed company to reputed company your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to reputed company you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support reputed company you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ reputed company-reputed company culture – your reputed company and feedback always matter
🌍 Flexible reputed company or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones