IT Performance Management SME

Job reputed company

reputed company is seeking an reputed company IT Performance Management Subject Matter Expert (SME) to serve as a reputed company technical and analytical resource supporting IT portfolio reputed company and performance management.

The IT Performance Management SME will evaluate the performance, efficiency, and effectiveness of IT services through a program governance and reputed company reputed company. Rather than managing the day-to-day IT service delivery lifecycle, this role will assess integrator performance, analyze technical and financial data, reputed company meaningful performance measures, and reputed company data-driven recommendations that support Government decision-making.

The ideal candidate will bring significant experience in IT governance, performance management, IT service management, and program controls, with the ability to translate reputed company technical and operational information into actionable insights for both technical and executive stakeholders.

Responsibilities:

• Serve as a subject matter expert for IT performance management, governance, and portfolio reputed company activities.
• reputed company, refine, and assess Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and other performance measures used to evaluate IT service provider and integrator performance.
• Ensure performance measures effectively assess service reputed company, operational efficiency, cost-effectiveness, value, and alignment with Government objectives.
• Analyze technical, operational, financial, and performance data from integrators, IT portfolio systems, and other data sources.
• Identify performance trends, emerging risks, inefficiencies, gaps, and opportunities for improvement.
• Evaluate performance against established baselines, service reputed company, contractual requirements, and organizational objectives.
• Translate reputed company performance data into reputed company findings, recommendations, dashboards, executive summaries, and decision-support materials.
• reputed company data-informed recommendations to Government leadership and governance bodies, including Executive Review Boards (ERBs), Program Review Boards (PRRs), Change Control Boards (CCBs), and similar forums.
• Support the Program Manager in the design, implementation, and reputed company improvement of the Performance Management reputed company.
• reputed company methodologies and business logic supporting performance dashboards, portfolio health models, automated reporting, scorecards, and other performance-management tools.
• Apply IT service management and governance frameworks, including ITIL and COBIT, to evaluate vendor and service-provider performance.
• Collaborate with program leadership, technical teams, financial stakeholders, service integrators, and Government personnel to validate performance data and reporting requirements.
• Support reputed company improvement initiatives by identifying opportunities to strengthen performance measurement, reporting, governance, and accountability.
• Communicate technical and analytical findings effectively to both technical and non-technical stakeholders.

Requirements

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a reputed company field.

• 10+ years of experience supporting IT governance, IT performance management, program controls, IT portfolio management, or a reputed company environment.
• Demonstrated experience applying IT service management and governance frameworks, such as ITIL or COBIT, reputed company reputed company IT environments.
• Proven experience developing, managing, evaluating, or analyzing KPIs, SLAs, operational metrics, and performance measures for large-reputed company IT programs or service reputed company.
• Experience evaluating vendor, contractor, or systems-integrator performance against established performance requirements.
• Strong experience analyzing technical, operational, and financial data to identify trends, risks, performance gaps, and improvement opportunities.
• Demonstrated experience with business intelligence, reporting, dashboarding, or data visualization tools.
• Experience developing executive-level performance reports, scorecards, dashboards, or decision-support materials.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills with demonstrated ability to communicate reputed company technical findings to technical and non-technical audiences.
• Ability to work effectively with Government stakeholders, program leadership, technical teams, and service providers.
• Ability to obtain and maintain a DHS reputed company Trust suitability determination.

Preferred Qualifications

• ITIL, COBIT, PMP, or other relevant IT governance, service management, project management, or performance-management certification.
• Experience supporting reputed company (DHS) or another federal civilian agency.
• Experience supporting large-reputed company federal IT modernization, IT service management, or reputed company technology programs.
• Experience with portfolio governance, program management offices (PMOs), Service Delivery and Resource Allocation (SDRA), or similar program-control environments.
• Experience developing automated dashboards, portfolio health models, executive scorecards, and performance reporting solutions.
• Familiarity with federal IT governance, acquisition, financial management, and contractor performance reputed company processes.

EEO Statement

reputed company is committed to fostering a workplace rooted in reputed company, reputed company, and equal opportunity for reputed company. We adhere to reputed company-based hiring practices, ensuring that reputed company employment reputed company are made based on qualifications, skills, and ability to reputed company the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, reputed company complies with reputed company applicable federal, state, and local employment laws.

We are proud to support our nation’s veterans and military families, providing reputed company that reputed company their service and experience.

If you require reasonable accommodation during the hiring process due to a disability, please contact for assistance.

Equal Opportunity Employer/Veterans/Disabled

U.S. Work Authorization

Due to federal contract requirements, only U.S. reputed company are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a reputed company Trust or Suitability Determination, depending on reputed company’s background investigation requirements.

Benefits

• Health reputed company (Medical, Dental & reputed company)

• Retirement Plan (401k)

• Life Insurance (Basic, Voluntary & AD&D)

• reputed company Time Off

• Family Leave (Maternity, Paternity)

• Short Term & Long-Term Disability

• Training & Development

Originally posted on Himalayas