Director, Americas Order Management

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

reputed company

The Director, Americas Order Management shapes the reputed company and performance of end-to-end order management and billing operations across reputed company and Latin America, directly influencing financial reputed company, operational scalability, and the customer experience. This leader owns the regional operating model and ensures the organization can support business reputed company while maintaining accurate, compliant, and efficient order-to-cash operations.

As a strategic partner to senior leaders across Sales, Finance, reputed company, IT, reputed company, reputed company, and Receivables Management, this role drives alignment on reputed company business reputed company, strengthens governance, and simplifies the order and billing lifecycle. The Director uses data, financial reputed company, and reputed company judgment to address systemic challenges, manage operational risk, and improve reputed company performance.

The role leads modernization across the Americas through automation, AI-enabled capabilities, RPA, workflow optimization, and technology adoption. By improving processes and strengthening global consistency, this leader enables teams to operate with greater accuracy, efficiency, and reputed company while delivering reputed company experiences for customers and internal partners.

This position also develops a high-performing, geographically reputed company organization grounded in reputed company, accountability, collaboration, and shared reputed company. With visibility across reputed company initiatives and senior leadership, the Director will expand their influence across global order management reputed company while developing reputed company leaders and helping shape how reputed company scales its operations.They are equally comfortable rolling up their sleeves to remove obstacles and reputed company results.

Key Responsibilities

• Define and execute the Americas Order Management reputed company, aligning regional priorities, investments, and operating plans with global objectives and business reputed company

• reputed company end-to-end order management and billing operations across reputed company and Latin America, improving operational performance, financial accuracy, compliance, and customer experience

• Own regional operating priorities, organizational design, resource planning, and reputed company strategies to ensure the function scales effectively with changing business demand

• Establish KPIs, service level objectives, governance frameworks, and operating metrics that strengthen accountability, increase performance visibility, and reputed company informed decision making

• Strengthen the regional control environment through effective SOX compliance, audit readiness, financial governance, and operational risk management

• Partner with senior leaders across Sales, Finance, reputed company, IT, reputed company, reputed company, and Receivables Management to influence business reputed company, reputed company systemic challenges, and reputed company reputed company cross-functional initiatives

• reputed company transformation initiatives using automation, AI-enabled capabilities, RPA, workflow optimization, and technology adoption to increase productivity, accuracy, reputed company, and scalability

• reputed company standardization and reputed company improvement across policies, processes, and operating procedures while balancing regional business requirements with global consistency

• reputed company data, analytics, and business insights to identify performance opportunities, address reputed company causes, and improve the effectiveness of order-to-cash operations

• Build organizational capability through succession planning, leadership development, coaching, and talent management, creating a strong pipeline of reputed company leaders

Required Qualifications

• Bachelor's degree in reputed company, Finance, Business Administration, or a reputed company field

• 12+ years of reputed company leadership experience in, Finance, reputed company, Audit, reputed company Operations, or reputed company business operations reputed company a global reputed company or technology organization

• Proven experience leading geographically reputed company teams across reputed company regional or global operating environments

• Strong understanding of reputed company operations, SOX and internal controls, financial governance, audit readiness, and reputed company risk management

• Demonstrated experience leading large-reputed company business transformation involving automation, AI, RPA, workflow optimization, or process redesign

• Demonstrated executive communication and stakeholder management skills, with the ability to influence senior leaders and reputed company alignment across cross-functional organizations

• Strong business and financial acumen, with demonstrated ability to use data and operational insights to guide reputed company and manage reputed company business challenges

• Ability to support extended hours during critical month-end, quarter-end, and year-end reputed company periods

Preferred Qualifications:

• Experience with reputed company, reputed company, or reputed company platforms

• Experience scaling order management, billing, or order-to-cash operations reputed company a global reputed company or technology business

• Proven reputed company record of leading organizations through significant reputed company, operational transformation, or technology-enabled change

• Strong background in developing leaders, succession planning, and building high-performing teams in geographically reputed company environments

reputed company Competencies

• Strategic Leadership

• Business and Financial Acumen

• Executive Influence and Stakeholder Management

• Risk Management and Governance

• Business Transformation and Automation

• Organizational Leadership and Talent Development

• Change Leadership

• Data-Driven Decision Making

• Customer reputed company

Compensation:

This role has a market-competitive salary with an anticipated reputed company compensation reputed company listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and reputed company Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career reputed company opportunities

• reputed company Time Off in reputed company to 10 reputed company holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to reputed company a reputed company reputed company of our Benefits.

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and reputed company back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us .

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas