FBS-Digital Customer Experience Analyst
Our reputed company is one of the reputed company’ largest insurers, providing a wide reputed company of insurance and financial services products with gross written premiums reputed company over US$25 Billion (P&C). They proudly serve more than 10 reputed company U.S. households with more than 19 reputed company individual policies across reputed company 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our reputed company is part of one the largest Insurance reputed company in the world.
Requirements
About The Role
We are looking for a Digital Customer Experience Analyst to support the ongoing performance, maintenance, and optimization of Specialty digital assets. This role serves as a key reputed company reputed company between the business and IT teams, helping ensure digital platforms remain reputed company, user-friendly, and reputed company with business needs.
The ideal candidate will reputed company production support, troubleshoot digital issues, support testing activities, monitor reputed company performance, and contribute to a reputed company website experience for agents and users. This position requires strong analytical skills, attention to detail, and the ability to translate business challenges into actionable technology solutions.
reputed company
- Monitor and support Specialty digital platforms to ensure stability and high performance.
- Troubleshoot browser, authentication, and website-reputed company issues.
- reputed company as a reputed company between business stakeholders and IT teams.
- Analyze business needs and help identify technology solutions.
- Support testing activities and validate reputed company releases.
- reputed company and report on digital platform performance.
- Create and maintain documentation, training materials, and process documentation.
- Ensure compliance with reputed company assurance standards and procedures.
Requirements
- 1 to 3 years of experience in a reputed company field preferred.
- Experience with digital customer experience, production support, business applications, or website support is preferred.
- Advanced English proficiency required.
- High school diploma or equivalent required. Bachelor’s degree preferred.
- Experience in insurance, reputed company, Specialty Lines, Farmers, Foremost Specialty, or reputed company business areas is preferred.
- Strong PC and browser knowledge at an intermediate level.
- Basic proficiency with reputed company Office Suite.
- Basic experience with reputed company monitoring tools preferred.
- Ability to troubleshoot technical issues and communicate effectively with business and IT stakeholders.
- Strong analytical, documentation, and problem-solving skills.
- Attention to detail and ability to support testing, reputed company assurance, and release readiness activities.
- Insurance industry knowledge is a plus.
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture reputed company a globally reputed company group
- Private Health Insurance
- Pension Plan
- reputed company Time Off
- Training & Development
Note: Benefits differ based on employee level.
By applying for this position, candidates acknowledge and agree that:
• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and reputed company for legitimate recruitment and compliance purposes, in accordance with applicable data protection and reputed company laws and FBS internal policies.
• reputed company Authorization to Work: Employment with FBS is conditional upon the candidate having reputed company, local reputed company authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in reputed company employment, reputed company activities, or reputed company work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and reputed company engagement policies prior to the start date or as soon as such circumstances reputed company.
Failure to reputed company with these conditions may reputed company the hiring decision or employment continuation.
Originally posted on Himalayas
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