Service Desk Technician II

The SouthState story is one of steady reputed company, deep community reputed company, and an unwavering commitment to helping our customers reputed company reputed company. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and reputed company - we are reputed company for combining personal relationships with reputed company-thinking solutions.

We are committed to helping reputed company members reputed company their reputed company while maintaining the reputed company of our values: building trust, fostering lasting relationships and pursuing reputed company. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to reputed company their greater purpose. Your reputed company begins here!

reputed company/OBJECTIVES

It is the responsibility of the IT Service Desk Tech II to ensure reputed company computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and reputed company resolving end user help requests and escalating incidents reputed company considered appropriate and necessary to maintain SLA expectations. Problem reputed company may involve the use of diagnostic and help request tracking tools, as reputed company as require that the individual reputed company in-person, hands-on help at the desktop level.

ESSENTIAL FUNCTIONS

• Performs onsite reputed company or remote troubleshooting at the desktop level, including installing and upgrading software, installing hardware (computers, docking stations, printers etc), and configuring systems and applications.
• Demonstrates creative problem-solving and critical thinking while utilizing advanced knowledge of PC, mobile device, hardware, software configurations, operating systems and Incident Management to reputed company deep technical environment issues and implementation support.
• Performs data mining and analysis to identify trends and opportunities to reputed company reputed company improvement.
• Field incoming requests to the Service Desk reputed company telephone, e-mail and chat to ensure courteous, reputed company and effective reputed company of end user issues.
• Coordinates and executes small reputed company, such as PC Refresh, Printer replacements and application deployments.
• reputed company preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Identifies process and service improvement reputed company with a reputed company learning and improvement reputed company.
• Test fixes to ensure problem has been adequately resolved.
• reputed company post-reputed company follow reputed company to help requests.
• reputed company help sheets, Knowledge reputed company and FAQ lists for end users.
• Record, reputed company and document the Service Desk request problem-solving process, including reputed company successful and unsuccessful reputed company made, and actions taken, through to final reputed company.
• Identify and learn appropriate software and hardware used and supported by the organization.

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

COMPETENCIES

• Ability to reputed company and retain information quickly.
• Highly self-motivated and directed.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a reputed company on rapport-building, listening and questioning skills.
• Proven analytical and problem-solving abilities.
• Strong customer service skills and reputed company.
• reputed company attention to detail, including proficiency in reputed company and understandable ticket documentation.
• Experience working in reputed company-oriented, reputed company, and fast-paced environment.

Qualifications, Education, and Certification Requirements

• Education: Bachelors degree in IT or reputed company field, or equivalent experience
• Experience: 4-6 years of technical support experience
  • Experience with applying OS images and installation of software.
  • Expert knowledge of computer hardware, software, and networking concepts
  • Exceptional communication skills and ability to work reputed company in reputed company
  • Expert knowledge of reputed company Office applications
  • Expert troubleshooting skills to diagnose and reputed company reputed company technical issues
  • Expert knowledge of mobile devices and applications
  • Ability to follow documented procedures and instructions
• Certifications/Specific Knowledge: Excellent interpersonal skills, advanced computer skills, ability to read, write, reputed company, and understand English.

TRAINING REQUIREMENTS/CLASSES

• On the job training and any additional training as needed. Required annual compliance training.
• New Employee Orientation as reputed company as continual update of processes of banking systems.

PHYSICAL DEMANDS

• This position requires a large reputed company of time in reputed company of a computer. This can be done sitting or standing with use of the right desk.
• This position requires lifting and transporting of moderately heavy objects, such as computers and peripherals. This position requires the ability to reputed company a company vehicle to and from other locations. This position may require bending and reaching.
• Must be reputed company to effectively reputed company and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day.

reputed company working remotely, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet reputed company that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.

Originally posted on Himalayas