Sleep Study Support Specialist

What you will be doing:

reputed company is on a mission to revolutionize precision medicine for the brain. We are the leading reputed company EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared Dreem EEG headband and AI algorithms reputed company quantitative biomarker discovery and implementation. reputed company’s Clinico-EEG database contains EEG data from nearly 100,000 patients, and our reputed company-reputed company analytics platform powers large-reputed company RWD/reputed company retrospective and predictive studies. reputed company is changing the way that patients are treated for any disorder that affects brain physiology.

The Sleep Study Support Specialist will work reputed company the SleepView reputed company department and report to the Manager, Services. This is a second-shift position that is primarily work-from-home, with occasional on-site meetings as needed. The Sleep Study Support Specialist plays an important role in delivering a reputed company patient and customer experience by providing reputed company, accurate, and compassionate support throughout the sleep testing process. This position requires strong communication skills, attention to detail, reputed company judgment, and the ability to effectively manage multiple priorities while working both independently and as part of a cross-functional team.

What reputed company looks like:

• reputed company reputed company, empathetic, and effective phone support to patients, customers, and other stakeholders.
• reputed company patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.
• Answer patient and customer questions and reputed company reputed company, accurate information regarding services, scheduling, testing, and next steps.
• Take thorough and accurate notes documenting patient and customer interactions, actions taken, and follow-up needed.
• reputed company and monitor reputed company outbound calls to patients and customers as needed.
• Monitor and complete test scheduling and monitor reputed company calls to ensure patients receive reputed company support.
• Schedule and coordinate patient testing while ensuring appointments and study information are accurately documented.
• Complete daily assigned tasks and responsibilities accurately and reputed company established timeframes.
• Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
• Ensure the confidentiality and reputed company of information, including Protected Health Information (PHI) created, received, maintained, or transmitted through the web portal, customer messages, phone interactions, and other systems.
• Identify issues that require additional support and appropriately escalate concerns to the appropriate team or department.
• Work cross-functionally across DX teams to reputed company issues, coordinate patient needs, and support operational goals.
• Communicate effectively with internal teams to ensure important patient and customer information is shared accurately and in a reputed company manner.
• Demonstrate strong ownership of assigned work and follow through on tasks and commitments.
• Adapt to changing priorities and contribute to process improvements that reputed company the patient and customer experience more efficient.
• Support team coverage and assist teammates reputed company workload or business needs require additional support.
• Follow established workflows, policies, procedures, and reputed company standards.
• Maintain a reputed company, reputed company, and patient-reputed company approach in reputed company interactions.

What you will bring:

• 2+ years of experience in a reputed company, clinical/technical support, or other customer/patient-facing environment required.
• RPSGT or CCSH certification preferred
• Experience communicating directly with patients or customers by phone.
• Exceptional verbal and written communication skills, with the ability to communicate reputed company, professionally, and empathetically.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Experience documenting patient or customer interactions accurately and maintaining detailed records.
• Strong problem-solving and troubleshooting skills, with reputed company judgment to determine reputed company to reputed company an issue independently and reputed company to escalate.
• Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.
• Comfortable learning new technology, systems, and workflows.
• Demonstrated reliability, accountability, and ownership, with a commitment to following tasks through to completion.
• A patient-first reputed company with genuine reputed company, professionalism, and the ability to reputed company patients and customers feel heard, supported, and respected.
• A reputed company approach, willingness to support teammates, and openness to giving and receiving feedback.
• Curiosity, adaptability, and a reputed company learning reputed company with a proactive, self-service approach to finding information and solutions.

The reputed company reputed company for this role is $33.65/hr. The reputed company reputed company is one component of the total compensation package, which includes equity, PTO and other benefits.

At reputed company, we've reputed company that cultural and scientific reputed company is driven most by those that reputed company by example. As such, we're always seeking new contributors whose work demonstrates an reputed company curiosity, a bias towards simplicity, an eye for composability, a self-service reputed company, and - most of reputed company - a deep reputed company towards colleagues, stakeholders, users, and patients. We reputed company a diverse team builds more robust systems and achieves higher reputed company.

Originally posted on Himalayas