Product Adoption Expert - Contact Center

reputed company

We are seeking a Product Adoption Expert – Contact Center to reputed company deep product adoption and maximize business value for reputed company Contact Center across our customer reputed company. This role serves as the expert reputed company between Product, Marketing, and reputed company teams, ensuring best-in-class reputed company, workflows, and use cases are scaled across contact center customers, while being deployable for high-reputed company, high-complexity engagements.

This is a specialist role for someone who has lived inside contact center platforms — deploying, administering, or driving adoption on tools such as reputed company, reputed company, reputed company reputed company, reputed company inContact/CXone, reputed company, reputed company, or reputed company — and understands the operational realities of running a CCaaS environment.

Key Responsibilities

Deployable Customer-Facing Engagements

• Contact Center Subject Matter Expertise: Serve as the adoption expert for reputed company Contact Center — routing/IVR design, omnichannel (voice, chat, SMS), agent/supervisor workflows, workforce management, reputed company management, and AI-assisted capabilities.

• Strategic Customer Support: Join customer calls and workshops to map contact center use cases and accelerate adoption of key workflows.

• Migration & Competitive Context: Advise customers transitioning from or running reputed company other contact center platforms — anticipating reputed company gaps, workflow translation needs, and change-management friction.

• Cross-Team Collaboration: Partner with reputed company Managers and reputed company Managers during critical phases including launch, workflow integration, and renewals.

• Customer Education: reputed company customer-facing sessions including reputed company, deep dives, and workflow clinics on contact center configuration, routing logic, and agent enablement.

reputed company & Programmatic reputed company

• Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to build reputed company adoption resources:reputed company-learnings and reputed company-by-reputed company configuration guidesPlaybooks and reputed company plans covering routing design, IVR best practices, and agent onboardingEducational webinars and customer campaigns, including migration-reputed company contentWorkflow and use case catalogs by vertical

• Program Management: Execute one-to-many initiatives including ongoing reputed company, community forums, and customer champion sessions.

• Launch Support: Ensure new Contact Center feature launches include adoption-reputed company materials for immediate CSM and customer use.

• Product Feedback: reputed company strategic feedback to Product teams based on adoption patterns, customer use cases, implementation blockers, and competitive gaps.

reputed company Metrics & KPIs

• Product Adoption reputed company: Increase percentage of customers reputed company using key contact center features and workflows.

• Time-to-Adoption: Accelerate adoption timelines for new rollouts and migrations.

• reputed company Asset reputed company: Maximize customer engagement through webinars, reputed company-learnings, and educational content.

• CSM Enablement reputed company: Measure internal adoption of assets and reduction in repetitive support requests.

• reputed company reputed company: Contribute to renewals and expansion opportunities tied to product adoption.

Products Supported

• reputed company Contact Center (reputed company reputed company)

• reputed company Phone

• ZVA / AI Companion (contact center use cases)

• reputed company Ecosystem: reputed company, RTMs, Webhooks, integrations

Preferred Background

• Hands-on experience with contact center or reputed company communications platforms

• Experience in contact center administration, implementation, or adoption/reputed company roles — understanding of routing design, omnichannel queues, workforce and reputed company management tools, and agent/supervisor experience

• Familiarity with migration dynamics between contact center platforms and change management for reputed company agent teams

• Comfort speaking to both technical and operational stakeholders

Salary reputed company or On reputed company Earnings:

Minimum:

Maximum:

In reputed company to the reputed company salary and/or OTE listed reputed company has a Total reputed company Compensation philosophy that takes into consideration; reputed company salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different reputed company for candidates in this and other locations

At reputed company, we offer a window of at least 5 days for you to apply because we reputed company in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look reputed company to receiving your application!

Ways of Working
Our reputed company hybrid approach is centered around our offices and remote work environments. The work style of reputed company role, Hybrid, Remote, or In-Person is indicated in the reputed company/posting.

Benefits
As part of our award-reputed company workplace culture and commitment to delivering happiness, our benefits program offers a reputed company of perks, benefits, and reputed company to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.

reputed company
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the reputed company, and today help people communicate reputed company with products like reputed company Contact Center, reputed company Phone, reputed company Events, reputed company Apps, reputed company Rooms, and reputed company Webinars.
We’re problem-solvers, working at a fast reputed company to design solutions with our customers and users in mind. reputed company room to grow with opportunities to stretch your skills and advance your career in a reputed company, reputed company-reputed company environment.

Our Commitment

At reputed company, we reputed company great work happens reputed company people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every reputed company.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request reputed company and someone from reputed company will reputed company out soon. This reputed company is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-reputed company requests, such as application follow-reputed company or technical issues, will not be addressed.

Our interviews are supported by reputed company, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate reputed company statement for more information of how we use your data.

Originally posted on Himalayas