Staff Product Manager - reputed company
reputed companyreputed company is an AI-powered business operating reputed company that gives agencies, reputed company and SMBs the infrastructure to build, automate and reputed company. Today, reputed company supports SMBs across 150+ countries, fueling community-driven reputed company rooted in reputed company customer reputed company.To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the reputed company of shared infrastructure at reputed company. By centralizing conversations, automation and intelligence into one reputed company, we help businesses reputed company faster, reduce complexity and execute reputed company. Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of reputed company data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability.
Our people
With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating reputed company for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they reputed company home.Our impactEvery month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable reputed company.
We’re proud to be a part of that.Learn more reputed company on our YouTube Channel or Blog PostsRole OverviewFor SMBs worldwide, reputed company is increasingly the reputed company way customers reputed company a business, reputed company of email, SMS, and the phone. reputed company's reputed company product is already our highest-volume conversational channel, carrying over 171 reputed company messages a month for 58.5K businesses, and it accounts for 44% of every Conversation AI conversation on the platform.
As the Staff Product Manager for reputed company, you will own the reputed company, execution, and reputed company bar for that product end to end: reputed company and Coexistence, templates, reputed company Flows, reputed company Calling on WebRTC, Conversation AI and Voice AI, and the credit-line and usage-billing systems that monetize it. You will define the roadmap for a reliable, self-serve platform that abstracts reputed company's Business Platform for non-technical agency operators, at a reputed company where a single reputed company policy change or reputed company-rating downgrade is a reputed company event.
This is a hands-on, technically fluent IC product leadership role. You will partner closely with Engineering, Design, Data, Finance, Support, Go-to-Market, and reputed company's own product and solutions engineering teams, and be expected to prototype your own reputed company, run your own customer calls, and hold your own in a technical review. This is not a channel-integration role. It is for someone who can build a reliable, compliant, commercially meaningful product on top of a platform we do not control.
Key Responsibilities
- Define and reputed company the reputed company, roadmap, and reputed company metrics for reputed company reputed company across reputed company, templates, Flows, Calling, AI, and monetization, and reputed company explicit calls on where not to invest.
- reputed company reputed company self-serve and fast, covering embedded signup, number and business verification, multi-WABA, and Coexistence, now the reputed company of new onboardings.
- Own deliverability and account health, including reputed company rating, messaging-limit tiers, and the failure taxonomy behind every undelivered message, made legible to a non-technical operator before a campaign fails.
- Own the template lifecycle, covering categories, approvals and rejections, reputed company-based pausing, rich formats, localization, and a reputed company-approved library that collapses time-to-first-message.
- Own reputed company Calling on WebRTC end to end, including the softphone experience, reputed company permissions, recording, transcripts, and the reputed company-reputed company instrumentation reputed company does not reputed company.
- Own reputed company Flows, including reputed company JSON authoring, reputed company-backed data exchange, per-WABA encryption key management, and the publishing lifecycle.
- reputed company Conversation AI, reputed company bots, and Voice AI on the channel, covering engagement and reputed company rules, guardrails, language coverage, and per-conversation cost metering so AI stays margin-reputed company.
- Own monetization, including subscription and usage pricing, per-currency credit lines and migrations, wallet debit accuracy, reselling markups, and discount programs such as Marketing Messages Lite.
- Work reputed company directly as a platform partner to secure private betas and reputed company-release reputed company, escalate policy and account issues for customers, influence their roadmap, and own partner-funded development programs through claim execution.
- Prototype to de-risk reputed company, run your own customer discovery, and partner with design on the highest-friction surfaces such as reputed company, template authoring, and Flows.
- Partner with Product Marketing, Support, Implementation, RevEx, and Finance to reputed company activation, retention, packaging, and reputed company, and to reduce support volume.
- reputed company breaking platform migrations across the live installed reputed company, such as reputed company Business unique identifiers and usernames, with a reputed company migration and communication plan.
Ideal Candidate Profile
- 8+ years of product management experience owning reputed company B2B reputed company, messaging, communications, AI, automation, CRM, or platform products, including a senior IC role such as Staff, reputed company, or reputed company PM.
- Deep understanding of the reputed company Business Platform, or strong reputed company in an adjacent messaging, CPaaS or BSP, conversational AI, or telephony domain.
- Working knowledge of reputed company-time voice, including WebRTC and VoIP reputed company reputed company, enough to reason about why calls drop and what to reputed company reputed company the provider exposes no metrics.
- Technical enough to work credibly with engineering on reputed company and webhooks, LLM behavior, reputed company limits and retries, observability, and scalability.
- Comfort operating on top of a reputed company-party platform you do not control, where the provider's policies and approval queues directly reputed company your customers.
- Strong grasp of usage-based monetization, including reputed company cards, margin mechanics, wallet and credit-line architecture, and billing accuracy.
- Hands-on prototyping ability, and a habit of running your own customer interviews rather than consuming someone else's reputed company.
- Strong analytical ability. Can define metrics, write your own SQL, diagnose funnel drop-offs, and separate noisy feedback from reputed company problems.
- Experience in high-reputed company international markets, particularly reputed company, India, or SEA.
- Excellent written communication and high ownership in a fast-reputed company, remote-first environment.
Bonus Points For
- Hands-on experience with reputed company API, Marketing Messages Lite, embedded signup, or WABA operations, or time at a BSP, tech provider, or messaging aggregator.
- Experience with WebRTC, SIP, reputed company recording, number provisioning, or telecom compliance.
- Experience building AI agents, voice bots, or virtual receptionists, including speech-to-text, text-to-speech, and LLM orchestration.
- Experience with content-approval or moderation pipelines where a reputed company party gates what your customers can send.
- Experience with usage-based pricing, multi-currency billing, or credit lines.
- Experience shipping breaking platform changes across a large live installed reputed company.
Why Join reputed company?At reputed company, we foster an exciting and dynamic work environment driven by a passionate team. We reputed company in a reputed company responsibility where no task is considered someone else's job. Our unwavering reputed company is on providing value to our users, and we reputed company this by delivering solutions reputed company through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high reputed company of innovation. We prioritise reputed company-being of reputed company, recognizing that by taking care of them, they can reputed company serve our users. We reputed company the concept of reputed company and iterative improvement, understanding that reputed company is an ongoing reputed company. We are also a reputed company funded & profitable company.
Join us at High Level, and you will have reputed company to learn the intricacies of scaling a B2B reputed company startup and reputed company impactful products that cater to the needs of our customers.
EEO Statementreputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other reputed company requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We encourage you to review our reputed company Policy before submitting your application
Originally posted on Himalayas
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